Job Description:
As the first impression for clients and visitors, the Receptionist exemplifies exceptional customer service and administrative capabilities. This role is crucial to the seamless day-to-day office operations and must exhibit compassion and discretion, coupled with excellent time management and recordkeeping abilities. The ideal Receptionist has a confident, professional demeanor, outstanding communication skills (both verbal and written), and the ability to adeptly and accurately execute multiple tasks simultaneously in a dynamic, fast-paced environment. This role works closely with all agency staff and must demonstrate a commitment to teamwork, proactive communication skills, and the ability to maintain efficiency and poise under pressure.
Responsibilities:
- Greet and attend to agency clients and visitors in a professional and courteous manner.
- Answer and appropriately respond to all incoming agency phone calls, including redirecting calls to other staff members as necessary and referring callers to community resources as applicable.
- Open and close the Midland counseling office promptly according to agency operating hours: Monday through Thursday 8:00-6:00PM (lunch 12:00-1:00PM), rotating Fridays 8:00-12:00PM
- Collect, record, and update client information with a high degree of accuracy using the electronic health record (EHR) software.
- Schedule client appointments and maintain appointment statuses (cancellations, reschedules, etc.) according to client and therapist communications.
- Collect, verify, and update client third-party benefit information (commercial insurances, Medicaid/Medicare, EAP, etc.).
- Process client payments, including cash, check, and credit card transactions.
- Assist agency staff with general administrative tasks as requested.
- Other related duties as assigned.
Required Qualifications and Skills:
- English and Spanish language proficiency
- High school diploma or equivalent (GED)
- Minimum of one year of experience in office administration, customer service, and/or reception
- Excellent professional communication skills and commitment to teamwork
- Meticulous attention to detail and dedication to recordkeeping accuracy
- Strong administrative, organizational, time management, and problem-solving skills
- Ability to quickly learn and efficiently utilize required technology resources, including EHR software, third-party payor websites, and basic Microsoft Office products (Word, Excel, Outlook)
- Availability to assist with and/or attend occasional agency events outside regular operating hours, including annual evening fundraising gala.
- Ability to comply with all agency policies and procedures
- Cleared background check
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you able to consistently open the office to receive clients no later than 8:00 a.m. Monday through Friday?
- Are you able to quickly learn and efficiently utilize technology resources, such as basic Microsoft Office products, third-party websites, and electronic health record software?
Experience:
- Medical office: 1 year (Preferred)
Language:
Work Location: In person
