Design and implementation of core to edge network architecture and routing protocols
Operational Support of Data Network including troubleshooting routing and switching issues.
Operational Support of SD WAN infrastructure.
LAN/WAN Responsibilities including IP address management and documentation - Engineering for growth and sustainability of the network.
Education and training of other individuals within the company regarding network routing.
Engineering and support of other systems supported by the Data Network Organization.
Analysis for root cause determination of issues including recommendations for improvements.
Working directly with equipment vendors
Maintain and configure WAN for optimum efficiency; collect and analyze WAN performance statistics; make recommendations to the Network Team.
Document troubleshooting and diagnostic procedures for hardware and network problems; assist in establishing system configuration database and documentation for the WAN hardware and cabling plant.
Resolve all customer communication problems and coordinate activities until complete
Customer follow up: monitoring implementations, making suggestions for improvement.
Using the preferred list of products and services used in Arconic, directing and influencing product and service choices in such a way that this preferred list is adhered to.
Staying current with Arconic business needs and data, voice & video products and services so that new data, voice & video products and services are brought into Arconic at the correct time.
Monitoring the technologies and the industry on an ongoing basis.
Effectively engaging Level 1 (customer contact), Level 2 (initial troubleshooting and resolution), and Level 3 (project/design work) support to assist the customer.
Major customers – Business Unit and Resource Unit customers, plant and Business Unit IT customers, suppliers of products and services, work team, peers, manager and other relevant personnel in the organization.
