Job Summary
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. As the driving force behind daily operations, you will oversee all aspects of hotel management, from guest services and staff supervision to financial performance and strategic planning. Your leadership will foster a welcoming environment, uphold high standards of hospitality, and drive revenue growth. This role offers an exciting opportunity for a motivated professional to shape the guest journey while managing a diverse team in a vibrant resort setting.
Duties
- Oversee daily hotel operations, ensuring smooth functioning across all departments including front desk, housekeeping, food and beverage, and maintenance.
- Lead, supervise, and motivate staff to deliver outstanding customer service and uphold company standards.
- Manage guest relations by addressing inquiries, resolving complaints promptly, and ensuring a memorable stay for all visitors.
- Implement revenue management strategies to optimize occupancy rates and maximize profitability through pricing adjustments and promotional initiatives.
- Coordinate human resources activities such as hiring, training, performance evaluations, and staff scheduling to maintain a skilled and engaged team.
- Oversee budgeting processes, expense control, and financial reporting to meet organizational goals.
- Maintain compliance with safety regulations, hotel policies, and industry standards including night audit procedures and multi-line phone system management.
- Develop marketing strategies to attract new guests while fostering repeat business through exceptional service delivery.
- Ensure effective communication across departments using phone etiquette and clear operational protocols.
Qualifications
- Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
- Strong background in hospitality management, revenue management, guest services, and hotel operations.
- Excellent leadership skills with the ability to inspire teams and foster a positive work environment.
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
- Demonstrated proficiency in human resources practices, budgeting, front desk operations, night audit procedures, and guest relations.
- Knowledge of resort management is a plus; familiarity with multi-line phone systems and phone etiquette is essential.
- Exceptional customer service skills with a focus on creating memorable guest experiences.
- Ability to handle complex situations with professionalism and tact while maintaining high standards of hospitality excellence. Join us in delivering extraordinary hospitality experiences! We’re committed to supporting your growth as a leader in the vibrant world of hotel management—where your passion for service makes every guest’s stay unforgettable!
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
