OVERVIEW
Ace Pickleball Club, LLC (APC) is a fast-growing sports company with a network of premium indoor pickleball clubs dedicated to delivering an exceptional playing experience for all skill levels. APC is committed to growing the sport of pickleball by inspiring new players, leading player development, and providing the optimal playing experience so our members can learn, play, and compete. APC prioritizes the member experience first, which every team member plays a vital role in supporting. As we continue to grow, we offer opportunities for professional development, career advancement, and chance to make an impact in the fastest-growing sport worldwide.
The Front Desk Associate is a spotlight role, serving as the first point of contact for our members and guests. Responsible for creating a welcoming experience for our members and guests from the moment they enter the club. A positive and professional approach must be maintained at all times. This role is also responsible for driving front desk operations, promoting all club offerings, amenities, and current membership promotions.
RESPONSIBILITIES
· Learn and consistently use member names when greeting, assisting, or providing support.
· Ensure all required documentation (waivers, membership agreements, and guest information) are completed accurately and on file.
· Ensure a valid payment method is on file, and accounts are current upon member check-in.
· Answer incoming phone calls in a professional manner and communicate inquiries to management in a timely manner.
· Maintain an organized and clean front desk area.
· Educate prospective members on available membership options, club amenities, and programming available.
· Coordinate with club personnel or directly provide club tours to prospective members.
· Identify opportunities during check-in process to enhance member experience through current club promotions and offerings.
· Monitor POS and report club policy violations to management.
· Proper check-in procedures and verification of promotional redemptions are followed in accordance with club policy.
· Ensure proactive communication with other club personnel to support operations is maintained at all times.
· Stay current with scheduled daily club activities and programming.
· Assist management and other club personnel with operational tasks during slower periods to support overall club operations.
QUALIFICATIONS
· High level of professionalism and excellent communication skills.
· A positive and engaging approach to delivering great guest service.
· Strong organizational and multitasking abilities.
· Take pride in upholding company standards.
· Strong adherence to club policies and procedures.
· Comfortable using computers, point-of-sale systems, and technology.
· Previous guest service, hospitality, or retail experience preferred.
BENEFITS/PERKS
· Free club membership (if working more than 10 hours a week)
· Discounts on Food & Beverage
Job Type: Part-time
Pay: $10.00 - $13.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Application Question(s):
- Would you be available to work evenings and weekends?
Ability to Commute:
- Louisville, KY 40299 (Required)
Work Location: In person
