ABOUT LONGHORN IMAGING
Longhorn Imaging Center is locally owned and operated right here in the heart of Texas. While we have only been open for 7 years, we already have 8 locations throughout the Austin and surrounding areas! With rapid growth comes endless possibilities for future opportunities within the company. The company not only values our teams feedback and ideas in all areas, we encourage it! Longhorn Imaging is committed to building a workplace environment that is focused on more than just productivity. The overall morale and culture of the company is something we are always mindful of and strive to constantly improve.
We are looking for a Medical Records Specialist join our Personal Injury Department at Longhorn Imaging in South Austin! The ideal candidate will have a heart for serving others with a strong inclination for outstanding customer service.
JOB SUMMARY:
The Medical Records Specialist will work directly with our Personal Injury Team to assist law firms with exam approvals and medical/billing/radiology requests.
DUTIES/RESPONSIBILITIES:
- Establish and maintain relationships with attorneys, case managers, and third party representatives
- Collect feedback about Longhorn Imaging’s services from law firm contacts and report back to operations in a timely fashion
- Request approval from law firms for all patient exams.
- Assist in the uploading of patient documentation to billing portal.
- Properly pull all necessary documentation for each medical and billing record requests.
- Accurately complete patient record questionnaires submitted by law firms and third-party record request companies.
- Process incoming emails in a timely fashion.
- Assist in answering incoming calls and ask appropriate questions to properly assess caller’s needs.
- Send all appropriate requests via certified mail and save all necessary documentation for our records.
DESIRED PERSONAL ATTRIBUTES:
- Self-motivated with a heart for serving others
- Instinctual sensitivity to organizations, project management and task-oriented deadlines
- Strong ability to work independently while using critical thinking skills.
- Methodical problem-solving style
- Meticulous attention to detail
PREFERRED QUALIFICATIONS:
- Familiarity with Medical Imaging / Radiology and related services and systems.
- Familiarity with the personal injury legal field.
- Have an aptitude for serving others in a calm and professional manner, even on the busiest of days.
- Complete confidence and ability to effectively work in Microsoft office products while comfortable learning new software platforms.
- Exceptional communications skills including a demonstrated ability to communicate across organizational boundaries to include operations staff, law firms, executive staff, patients, and support vendors.
- Ability to establish and maintain positive, professional relationships with team members and stakeholders across all areas
- Ability to maintain strict confidentiality of patients, law firms, physician, and business information.
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames and possess an ability to adapt to priority changes.
Schedule Monday - Friday 8am - 5pm
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have working specifically with personal injury cases?
Education:
- High school or equivalent (Preferred)
Experience:
- Legal: 1 year (Preferred)
- Medical: 1 year (Preferred)
Work Location: In person
