Overview
We are seeking a dynamic and detail-oriented Receptionist/Intake Scheduler to join our healthcare team. This vital role combines front desk responsibilities with patient intake coordination, ensuring a smooth and welcoming experience for all visitors and patients. The ideal candidate will demonstrate exceptional communication skills, proficiency with electronic health record (EHR) systems, and a strong understanding of medical administrative procedures. This position offers an exciting opportunity to contribute to high-quality patient care while developing your expertise in medical office management.
Duties
- Greet patients and visitors warmly, providing excellent customer service and guiding them through the check-in process
- Schedule appointments efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Verify insurance coverage, perform insurance eligibility checks, and assist with insurance verification processes
- Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately with professional phone etiquette
- Review and update patient documentation, ensuring accuracy and compliance with HIPAA confidentiality policies
- Maintain organized medical records, including filing, data entry, and electronic health records (EHR) management
- Support clinical staff by coordinating appointment times, preparing intake forms, and assisting with documentation review for care plans and billing
Requirements
- Prior experience in a medical office setting or healthcare environment is highly preferred, especially in clinic or dental practice experience
- Proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft or similar platforms
- Strong knowledge of medical terminology, CPT coding, ICD-9/ICD-10 coding, and medical billing procedures
- Familiarity with health insurance processes including Medicare and Medicaid verification
- Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing speed of at least 10 key digits per second
- Bilingual abilities are a plus to serve diverse patient populations effectively
- Demonstrated ability to handle sensitive information with discretion in accordance with HIPAA regulations
- Exceptional organizational skills with attention to detail in documentation review and appointment scheduling
- Strong communication skills—both verbal and written—and a friendly demeanor to foster positive patient interactions
Join our team where your organizational talents and passion for patient care will make a meaningful difference! We are committed to supporting your professional growth in a collaborative environment that values integrity, efficiency, and compassionate service.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
