OpSolve LLC is has provided CIS, Billing and Managed Technical Services to the energy industry for nearly twenty years. OpSolve’s client base across North America benefits from a proven combination of people, process and technology that delivers exceptional results and efficiencies. OpSolve’s breadth of services ensures it supports its clients across all facets of the organization: infrastructure, client provisioning, billing, fulfillment, customer service, campaign management, collections and accounting.
Job Description and Qualifications
-
Deliver timely required reports to the Director of Operations; analyze data daily to ensure that all customers are billed and billed according to the terms of their agreement.
-
Initiate and communicate detected issues, such as inaccurate or incorrect charges, proration exceptions, and accounts not billed.
-
Track customer A/R to ensure that aging aligns with customer balance and utility billing agreement (some markets use purchased receivables).
-
Us identified payment exceptions to research payment application to the proper account.
-
Develop requirements to automate quality control processes to the greatest extent possible.
-
Other operational, data analysis and reporting duties as assigned
Systems
-
Support the development of and assist in the implementation of automated quality assurance/quality control, exception management, and reporting.
-
Understand, utilize, and maximize available technologies. Work within and across multiple systems; understand how information inputs impact systems and business decisions.
-
Act as business/system analyst for Billing Operations; system types including, but not limited to:
-
EDI
-
Billing
-
Financial and Business Reporting
-
Q/A testing of the Customer Information System (READiTM) to ensure that system changes support/enhance/do not adversely affect established processes.
-
Represent OpSolve in client discussions involving billing exceptions.
-
Assist with issue resolution and system development/improvement projects.
-
Other operational and analytical activities as assigned
Process Development / Improvement
-
Participate in the continuous process improvements cross-functionally within OpSolve to facilitate cost reduction and/or improved efficiencies.
-
Identify gaps and inefficiencies in existing billing and quality control processes.
-
Serve as bridge between Operations & Application Development as it relates to business needs, technical capabilities and enhancements.
Problem Solving/Decision Making
-
Subject matter expert to provide support to correctly assess severity, priority, and handling of issues and exceptions. Serve as a resource to help facilitate analysis, correction, and resolution of transaction errors as a result of electronic communication between applications, interfaces, or manual inputs of data.
-
Perform problem resolution and analysis on repetitive issues.
-
Act as a liaison between external and internal customers (both business and IT) in support, resolution and documentation of EDI TP Enablement. Communicate guidelines, workarounds, and solutions for identified problems or issues.
-
Identify problems, systematically gather information, sort through complex issues, seek input from others, address root causes; make difficult decisions and communicate effectively with internal and cross-functional teams.
-
Employ the most efficient way to gather information and is able to interpret and summarize the results.
Requirements:
-
College Degree
-
3+ years of experience or military service
-
Basic MS SQL skills
-
Proficient in MS Excel
Other Qualifications:
-
Knowledge of retail energy concepts & terminology a plus
-
Proven ability to manage complex business issues, projects and strategies (across functions)
-
Strong written and verbal communication skills
-
Ability to function well independently and within a team environment
Primary Location: US-Pennsylvania-Pittsburgh
Job Function: Billing Operations
Job Type: Experienced
Travel: No
