Customer Success & Order Management Specialist
Location: Brick, NJ
Employment Type: Full-Time
About Pastry Chef's Boutique
Pastry Chef's Boutique is a premier distributor of professional pastry, chocolate, bakery, and hospitality products serving chefs, chocolatiers, bakeries, restaurants, hotels, casinos, and culinary institutions throughout North America.
With thousands of specialized products sourced from leading international manufacturers, we are committed to delivering exceptional products, operational excellence, and outstanding customer service to some of the most demanding professionals in the culinary industry.
As our company continues to grow, we are seeking a highly organized, service-driven, and detail-oriented professional to join our Operations & Customer Experience team.
Position Summary
The Customer Success & Order Management Specialist plays a critical role in ensuring a seamless customer experience from order placement through final delivery.
This position serves as a central point of coordination between customers, suppliers, purchasing, warehouse operations, logistics partners, and internal departments.
The ideal candidate is highly organized, proactive, solution-oriented, and capable of managing multiple priorities while maintaining exceptional attention to detail and professionalism.
Customer Experience Standards
At Pastry Chef's Boutique, customer service is not a department—it is a company-wide commitment.
The successful candidate will be expected to:
- Respond promptly and professionally to customer inquiries
- Deliver accurate and timely information
- Take ownership of customer requests from initiation through resolution
- Proactively communicate delays, backorders, and supply chain issues
- Maintain a high level of responsiveness and follow-through
- Represent the company with professionalism, empathy, and urgency
Primary ResponsibilitiesCustomer Relationship Management
- Serve as a primary point of contact for customer inquiries and support requests
- Provide professional assistance regarding products, pricing, availability, shipping, and order status
- Resolve customer concerns efficiently while maintaining a positive customer experience
- Build strong relationships through consistent communication and follow-up
Order Management & Processing
- Process customer orders accurately and efficiently
- Review orders for pricing accuracy, product availability, shipping requirements, and special instructions
- Coordinate internally to ensure timely order fulfillment
- Monitor order progression from entry through delivery
Vendor & Supply Chain Coordination
- Communicate with domestic and international suppliers regarding inventory, availability, lead times, and shipments
- Generate and manage purchase orders when required
- Obtain and communicate estimated arrival dates (ETAs)
- Follow up on outstanding supplier commitments and open orders
Logistics & Order Tracking
- Monitor open orders, backorders, and special-order items
- Coordinate with carriers, warehouse personnel, and suppliers to resolve delivery issues
- Ensure customers receive timely updates regarding order status
- Escalate critical issues and recommend solutions when necessary
Operational Excellence
- Maintain accurate records across company systems
- Document customer interactions and order-related activity
- Ensure data accuracy and process compliance
- Support continuous improvement initiatives within customer service and operations
QualificationsRequired
- Minimum 2 years of experience in customer service, account support, order management, sales support, or operations coordination
- Exceptional written and verbal communication skills
- Strong organizational and time management abilities
- Outstanding attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical-thinking skills
- Professional and customer-focused mindset
Preferred
- Experience within distribution, wholesale, manufacturing, e-commerce, or supply chain environments
- Experience with ERP, CRM, QuickBooks, Sage, NetSuite, or similar business systems
- Familiarity with inventory management and purchasing processes
- Experience coordinating with suppliers and logistics providers
What We Offer
- Opportunity to join a growing and respected industry leader
- Professional, team-oriented work environment
- Exposure to premium global brands and culinary professionals
- Opportunities for advancement and professional development
- Meaningful impact on customer satisfaction and operational success
Why This Position Matters
This role is essential to maintaining the high standards of service and operational excellence that define Pastry Chef's Boutique.
The successful candidate will directly contribute to:
- Customer satisfaction and retention
- Order accuracy and fulfillment performance
- Vendor and supplier coordination
- Operational efficiency
- Overall customer experience
Apply
If you are a highly organized professional who thrives in a customer-focused environment and takes pride in delivering exceptional service, we encourage you to apply and become part of the Pastry Chef's Boutique team.
Pay: $22.00 - $26.98 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
