Prepare and process customs entry documentation to ensure timely and accurate clearance of merchandise through U.S. Customs & Border Protection and applicable Participating Government Agencies (PGAs), including FDA, EPA, DOT, FCC, and Fish & Wildlife.
Enter, validate, and process shipment data in compliance with customer SOPs, regulatory requirements, and brokerage procedures.
Classify goods according to customer instructions and established compliance guidelines.
Review import documentation for accuracy and completeness, identifying discrepancies and taking appropriate corrective action.
Request, compile, and maintain required import documentation from customers, overseas offices, and internal teams.
Complete all required PGA data submissions and interfaces accurately and within required timeframes.
Monitor brokerage workflows within CargoWise to ensure all required steps in the entry and clearance process are completed.
Conduct audit reviews of assigned brokerage files and related customs payments to ensure accuracy and regulatory compliance.
Scan, archive, and maintain electronic records of customs entry and compliance documentation.
Communicate entry numbers, clearance status, documentation discrepancies, and resolution updates to carriers, customers, overseas offices, and internal stakeholders.
Review and manage Customs rejections, requests for information, and agency correspondence related to assigned entries, ensuring timely resolution.
Support delivery coordination and invoicing activities for import services rendered, ensuring accuracy and completeness.
Collaborate closely with internal departments to support service levels, compliance standards, and operational efficiency.
Adhere to all applicable domestic and international import and shipping regulations, as well as internal compliance policies.
Participate in required training and demonstrate a commitment to continuous learning and process improvement.
