Key Responsibilities:Intake Coordination:
- Receive and process new patient referrals from hospitals, physicians, and other sources.
- Gather and verify patient information, including medical history, insurance, and service requirements.
- Communicate with patients and families to explain services, address inquiries, and set expectations.
- Coordinate with clinical staff to assess patient eligibility and care needs.
- Maintain accurate and organized records in compliance with HIPAA and agency protocols.
Staffing Coordination:
- Schedule and assign appropriate home health staff to meet patient care needs, considering skill set, location, and availability.
- Monitor and adjust schedules to address last-minute changes, call-offs, or emergencies.
- Communicate staffing assignments and updates to caregivers promptly.
- Ensure staff compliance with certifications, licenses, and training requirements.
Administrative Support:
- Collaborate with the clinical team to ensure proper documentation and reporting.
- Utilize agency software to manage patient and staff data effectively.
- Assist in tracking and reporting performance metrics, such as patient satisfaction and staff efficiency.
- Participate in team meetings to discuss patient care plans and staffing needs.
Customer Service:
- Serve as a liaison between patients, families, and healthcare providers to ensure clear communication and satisfaction.
- Address and resolve patient or staff concerns professionally and promptly.
Job Type: Full-time
Pay: $20.00 - $40.00 per hour
Benefits:
Work Location: In person
