625 Nutmeg Road North, PO Box 1228, South Windsor, CT 06074
HPC FOODSERVICE
KEY ACCOUNT SPECIALIST
JOB DESCRIPTION
REPORTING RELATIONSHIPS
The Key Account Specialist reports directly to the Inside Sales Supervisor.
SCHEDULE
- Normal business hours are Monday - Friday 8:00 am - 4:30 pm.
- May need to support limited hours on Sundays as needed (3 hours max) rotating schedule
and rotating holidays TBD by shipping schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Primarily an in-office role (75%) with 25% customer-facing responsibilities, including
supporting sales, attending customer and industry events, participating in regular sales
training sessions, monthly sales meetings, and off-site customer meetings, while actively
engaging in sales initiatives.
- Manage the customer order process, scheduling of deliveries, and identifying customer
opportunities.
- Support and maintain specific sales territories, sales employees, customers, and contract
entities.
- Partner with internal departments to support and grow customer relationships and ensure
contract terms and service expectations are met.
- Proactively identify growth opportunities and business penetration and establish and
maintain positive customer relationships.
- Respond timely to customer and outside sales inquiries regarding sales, products or
services required for individual customers, and follow through to assure those inquiries
are resolved to the customer’s satisfaction.
- Must be well organized, work at a level of high accuracy, and possess a sense of urgency
when dealing with customer needs and requests.
- Perform ad hoc analysis and special projects as assigned using business intelligent tools
and resources.
- Required to support other company initiatives and tasks when directed.
