Front Desk + Assistant Patient Care Coordinator
PURE Cosmetic Center — Commonwealth Avenue, Back Bay, Boston
Create Exceptional Experiences. Build Relationships. Help Patients Move Forward.
At PURE Cosmetic Center, we believe luxury is found in the details.
From a patient’s first phone call to the moment they walk through our doors—and throughout their surgical or aesthetic journey—every interaction should feel warm, effortless, polished, and deeply personal.
We are seeking an exceptional Patient Experience & Sales Coordinator for our brand-new, fully renovated office on prestigious Commonwealth Avenue in Boston’s Back Bay.
This is a unique hybrid position combining:
- Front desk and patient-experience responsibilities
- New-patient inquiry and lead management
- Consultative sales and financial conversations
- Assistant and backup Patient Care Coordinator responsibilities
This is not a traditional receptionist position.
Your primary home base will be the front desk, where you will serve as the face of our Boston office and ensure that every patient receives an elevated, seamless experience. You will also assist our Patient Care Coordinator by responding to inquiries, qualifying prospective patients, presenting quotes and financing options, following up with leads, and helping patients take the next step toward booking surgery or aesthetic treatment.
The ideal candidate is polished, sophisticated, highly organized, and commercially minded. You genuinely enjoy caring for people, build rapport naturally, and can confidently discuss significant financial investments without sounding transactional or high-pressure.
If you have experience in plastic surgery, medical aesthetics, luxury hospitality, concierge services, high-end retail, cosmetic dentistry, membership sales, or another premium service environment, we would love to meet you.
About PURE Cosmetic Center
PURE Cosmetic Center is a boutique plastic surgery and medical-aesthetics practice serving the Greater Boston area, with locations in Boston and Chelmsford.
We are committed to exceptional surgical care, beautiful outcomes, and an unparalleled patient experience. Our Boston office is a brand-new, fully renovated space designed to provide an elegant, private, and welcoming environment for our patients.
Every member of our team contributes to our reputation for excellence. We are looking for someone who understands that outstanding service, thoughtful communication, and consistent follow-through create lifelong patient relationships.
What You’ll DoFront Desk and Patient Experience
- Serve as the welcoming face and first point of contact for our Boston office.
- Greet every patient with warmth, professionalism, and genuine hospitality.
- Create an elegant, calm, and welcoming atmosphere throughout the office.
- Answer incoming phone calls promptly and professionally.
- Monitor and respond to patient text messages and emails using approved communication platforms.
- Prioritize and care for patients who are physically present in the office while managing incoming communications.
- Guide patients through check-in, registration forms, check-out, scheduling, payments, and follow-up appointments.
- Prepare patient invoices, process charges, collect balances and deposits, and provide receipts.
- Maintain accurate patient demographic, scheduling, financial, and communication records.
- Coordinate patient flow with surgeons, providers, clinical staff, and administrative team members.
- Anticipate patient needs and provide thoughtful assistance throughout each visit.
- Maintain a polished, organized, and patient-ready reception area.
- Protect patient privacy and handle sensitive medical and financial information with discretion.
- Resolve routine patient questions and concerns calmly, promptly, and professionally.
- Help ensure that every patient leaves feeling genuinely cared for.
Patient Sales and Lead Management
- Respond to prospective-patient inquiries with urgency, warmth, and enthusiasm.
- Communicate consistently with prospective and existing patients by phone, text, email, and in person.
- Build genuine relationships and become a trusted resource for patients considering cosmetic surgery or aesthetic treatment.
- Pre-qualify prospective patients by learning about their goals, areas of interest, timeframe, and readiness to move forward.
- Schedule consultations and ensure prospective patients understand the next steps in the process.
- Maintain complete, timely notes and track every lead in the practice-management system or CRM.
- Conduct consistent follow-up so that qualified opportunities are not lost because of delayed or incomplete communication.
- Educate patients about PURE’s surgical procedures, medspa services, membership programs, and patient journey using practice-approved information.
- Communicate the value of the practice, providers, experience, and services clearly and confidently.
- Support patient reactivation, consultation follow-up, wait-list management, and other practice-growth initiatives.
Assistant Patient Care Coordination
- Assist the primary Patient Care Coordinator and provide backup coverage during busy periods, breaks, absences, and scheduled time off.
- Help prepare for consultations and ensure that patient information, photographs, quotes, and supporting materials are available.
- Meet with patients, when assigned, to review practice-approved information, procedure logistics, before-and-after photographs, and next steps.
- Present surgeon-approved treatment quotes and explain fees, deposits, payment schedules, and financial policies.
- Help patients understand and apply for financing through approved financing partners.
- Answer nonclinical questions and appropriately route medical questions to a surgeon, nurse, or qualified clinical team member.
- Address common concerns, reinforce the value of the recommended patient journey, and help patients feel comfortable moving forward.
- Confidently ask patients whether they are ready to reserve a procedure or surgery date.
- Collect deposits and complete required booking documentation.
- Assist with surgery scheduling and the coordination of preoperative, postoperative, facility, anesthesia, and operating-room requirements.
- Provide appropriate pre- and post-procedure touchpoints to maintain a high-touch patient experience.
- Cross-promote appropriate medspa services to surgical patients and surgical consultations to interested medspa patients.
- Ensure seamless handoffs between the front desk, Patient Care Coordinator, providers, and clinical team.
What We’re Looking For
The ideal candidate:
- Naturally enjoys taking care of people.
- Builds trust and rapport quickly and authentically.
- Is polished, poised, approachable, and professional.
- Loves communicating by phone, text, email, and in person.
- Is comfortable initiating conversations and maintaining consistent follow-up.
- Can confidently and tactfully discuss pricing, deposits, financing, and financial policies.
- Understands consultative sales and is comfortable asking a patient to take the next step.
- Remains calm and composed during busy clinic days.
- Is highly organized and exceptionally detail-oriented.
- Can manage multiple conversations, appointments, tasks, and follow-up commitments without allowing details to fall through the cracks.
- Takes ownership of responsibilities and follows through without requiring constant direction.
- Is motivated by both exceptional service and measurable results.
- Enjoys working as part of a collaborative, high-performing team.
- Takes pride in creating memorable experiences through small details.
- Handles sensitive patient information with maturity and discretion.
- Is willing to help wherever needed and understands that no task is beneath them.
Minimum Qualifications
- Minimum of two years of customer-facing, patient-facing, or client-facing experience.
- Demonstrated stability and growth in previous employment.
- Excellent written and verbal communication skills.
- Experience discussing pricing, collecting payments, or supporting high-value purchasing decisions.
- Strong organizational and follow-up skills.
- Comfortable learning electronic medical record, scheduling, financing, and CRM systems.
- Proficiency with Microsoft Office and modern communication technology.
- High school diploma required; associate’s or bachelor’s degree preferred.
- Reliable transportation and the ability to work in person at our Boston office.
- Ability to provide occasional support at our Chelmsford location if needed.
Strongly Preferred
Experience in one or more of the following:
- Plastic surgery
- Medical aesthetics or medspa services
- Cosmetic dermatology
- Cosmetic dentistry
- Elective or cash-pay healthcare
- Luxury hospitality
- Concierge or private-club services
- High-end retail
- Membership sales
- Relationship-based or consultative sales
A proven history of meeting or exceeding sales, booking, collection, membership, or customer-retention goals is strongly preferred.
Bilingual candidates are encouraged to apply.
What Success Looks Like
Success in this position means:
- Every patient receives a warm, polished, and consistent experience.
- Calls, texts, emails, and new inquiries receive timely responses.
- Patients are checked in and out accurately and efficiently.
- Appointments, payments, deposits, and patient records are handled correctly.
- Prospective patients receive clear, confident, and thoughtful guidance.
- Follow-up is consistent, organized, and relationship-driven.
- Quotes and financing options are explained professionally.
- The primary Patient Care Coordinator has reliable and well-informed backup.
- Qualified leads progress from inquiry to consultation and from consultation to treatment or surgery booking.
- Patients never feel pressured, but they are always given a clear opportunity to move forward.
- No important patient concern, sales opportunity, or operational detail falls through the cracks.
The Right Person for This Role
You may be an excellent fit if you are equally comfortable:
- Welcoming a nervous patient into the office
- Managing a busy front desk with grace
- Answering phones while coordinating patient flow
- Sending dozens of thoughtful follow-up messages
- Collecting payments and discussing financial policies
- Reviewing a significant treatment quote
- Helping a patient apply for financing
- Confidently asking, “Would you like to reserve your surgery date?”
You understand that exceptional sales in aesthetic medicine is not about pressure. It is about listening carefully, building trust, communicating value, removing uncertainty, and helping patients take the next step when PURE is right for them.
You are ambitious, professional, dependable, and eager to build a career in luxury aesthetics with the potential for increased responsibility and advancement.
Why Join PURE?
- Work in a brand-new, fully renovated luxury office in the heart of Boston.
- Join a prestigious boutique practice serving a discerning clientele.
- Receive competitive compensation with a base wage plus performance-based incentive opportunities.
- Participate in ongoing training in luxury patient experience, consultative sales, plastic surgery, and medical aesthetics.
- Work with an experienced, collaborative clinical and administrative team.
- Receive employee discounts on aesthetic treatments and cosmetic procedures.
- Build a career with opportunities for advancement as the practice grows.
Compensation and Benefits
Compensation: $55,000 to $75,000 per year based on experience plus performance-based incentive opportunities.
Benefits include:
- 401(k)
- Health insurance
- Paid time off
- Employee discounts
- Professional development and training
- Opportunities for advancement
Job type: Full-time
Work setting: In person
Primary location: Back Bay, Boston, Massachusetts
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
Application Question(s):
- What days and hours are you available to work?
- Tell us about a recent position in which you remained employed for at least 24 months. How did your responsibilities or performance grow during that time?
- When would you be available to start?
- What is your expected total compensation? Please provide a number or range.
- Please describe your experience discussing pricing, financing, or other significant financial decisions with patients or clients.
Work Location: In person
