We are seeking a highly skilled and experienced Account Services Representative to join our dynamic team in New York. This role is essential in ensuring seamless order tracking, effective supply chain management, and efficient warehouse allocation. The ideal candidate will possess a minimum of 2 years of relevant experience and will be adept at working in a fast-paced, system-oriented environment. Familiarity with Blue Cherry ERP or similar systems is a significant advantage.
Key Responsibilities:
- Monitor and manage the lifecycle of customer orders from inception through delivery
- Resolve any issues related to order fulfillment, including delays, discrepancies, and returns
- Provide timely updates to customers regarding order status and delivery schedules.
- Work closely with supply chain teams to ensure the availability of products and timely delivery.
- Coordinate with suppliers and vendors to manage inventory levels and address any supply chain disruptions.
- Oversee warehouse operations to ensure efficient allocation and distribution of products. Collaborate with warehouse staff to optimize storage and order picking processes.
- On-Time Shipping: Ensure that all shipments are processed and dispatched on schedule, addressing any delays promptly.
- Utilize Blue Cherry ERP or similar software to track orders, manage inventory, and generate reports. Ensure data accuracy and maintain up-to-date records in the ERP system.
- Serve as the primary point of contact for customer inquiries and concerns.
Provide exceptional service and support to enhance customer satisfaction and retention.
- Prepare and analyze reports on order fulfillment, inventory levels, and supply chain performance. Identify trends and areas for improvement to enhance operational efficiency.
Qualifications:
-Experience: Minimum of 2 years of experience in a similar role with a focus on order tracking, supply chain management, and warehouse allocation.
- Technical Skills: Proficiency with Blue Cherry ERP or a comparable ERP system. Strong computer skills with experience in data entry, report generation, and system navigation.
- Attention to Detail: Excellent attention to detail and accuracy in managing orders and inventory.
- Communication Skills: Strong verbal and written communication skills for effective interaction with customers and internal teams.
- Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Problem-Solving: Proactive approach to identifying and resolving issues related to order fulfillment and supply chain processes.
- Must be authorized to work in the United States
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Work Location: In person
