The Role…
Mama Lu's is looking for a server/bartender who embodies the restaurant's culture of genuine hospitality. Our servers/bartenders are expected to take ownership of every guest’s experience, have a high level of emotional intelligence, and deliver thoughtful, welcoming, and professional service. They must have a strong, confident presence and a comprehensive knowledge of food, wine and spirits, including preparation of beverages.
Server Main Duties...
Primary duties and responsibilities include, but are not limited to, the following:
Be able to effectively manage a minimum of five tables at any given time
Always maintain a positive and team-oriented demeanor
Perform all side work applicable to assigned station
Participate in pre-shift meetings and learn new menu items
Welcome all guests and ensure guests receive responsive, professional and gracious service at all times
Have full knowledge of food and beverage preparation including ingredients and dietary restrictions
Describe features as needed, including menu changes and daily additions
Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have
Liaise with support staff to ensure communication at all times about the wants and needs of guests
Oversees table maintenance, coordinates service at the table with fellow team members
Bartender Main Duties…
Primary duties and responsibilities include, but are not limited to, the following:
Serve guests as part of a team by anticipating their needs, initiating conversation, and offering assistance and advice
Have full knowledge of all house beverage menu items, garnishes, contents and preparation methods as well as classic beverages
Mix and/or serve alcoholic beverages and control the beverage stock as per guidelines
Responsible for the security and reconciliation of the bar cash drawer
Ability to work cohesively with co-workers both front and back of the house, maintaining a positive and team-oriented demeanor
Exceptional food, wine, cocktail offerings and service knowledge and the ability to learn new food and menu items
Be able to effectively manage bar guests in addition to service tickets for the dining room
Liaise with support staff to ensure communication at all times about the wants and needs of guests
Oversee bar maintenance, and coordinate service at the bar with fellow team members
Participate in preshift meetings and learn new menu items
Requirements…
Required Years of Experience: 1
Be able to communicate effectively and understand the predominant language(s) of our guests
Have working knowledge of beer, wine, liquor and common drink recipes
Ability to think and communicate clearly in high-pressure situations
Have working knowledge of food and beverage preparation and service
Be able to lift, handle and carry trays, small wares and equipment weighing up to 35 pounds
Possess basic math skills and have ability to handle money and operate a point-of-sale system
Organized and professional with excellent hospitality instincts
Experience with Toast POS system preferred
Must be highly organized, efficient and detail-oriented
Must be able to work on your feet for at least 8 hours
Fast-paced movements are required to go from one part of the restaurant to others
TIPS certified within 180 days of employment
Occasionally kneel, bend, crouch and climb as required
Must be 18 years of age or older
Benefits & Perks…
Real opportunities for growth and advancement
Holidays off including Fourth of July, Thanksgiving, Christmas Eve and Christmas Day
Paid personal and sick days
Dining discounts at all company locations
A schedule that works for you
Compensation…
Compensation: Hourly ($5.49) + tips
Based on your qualifications, our hiring team will be in touch to set up interviews.
About Mama Lu's...
Mama Lu’s is a taco-slinging, modern-day taco shop in the heart of downtown TC with fun, energetic vibes. Well-crafted margaritas and an unpretentious collection of beer, wine and tequila complement the food menu. A destination for date nights and family dining alike, Mama Lu’s is open for lunch and dinner. Online: mamalustc.com
Job Types: Full-time, Part-time
Pay: $5.49 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Ability to Commute:
- Traverse City, MI 49684 (Required)
Work Location: In person
