Job Summary
We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their automotive needs, ensuring a seamless service experience. You will coordinate between customers and our skilled technicians, providing accurate estimates, explaining repairs, and upselling additional services to maximize customer satisfaction and shop profitability. This position offers an exciting opportunity for individuals passionate about automotive repair, customer service, and sales to thrive in a collaborative environment.
Responsibilities
- Greet customers upon arrival, listen attentively to their vehicle concerns, and accurately document their needs.
- Prepare detailed repair estimates using estimating software, ensuring transparency and clarity for customers.
- Communicate effectively with technicians regarding diagnosis results, repair procedures, and timelines.
- Promote additional services such as oil changes, tire rotations, brake repairs, suspension work, alignments, shocks & struts, air brake systems, and collision repairs to enhance vehicle performance and safety.
- Upsell recommended maintenance and repairs by explaining benefits clearly to customers while maintaining integrity.
- Manage customer interactions professionally via phone or in person, providing updates on vehicle status and estimated completion times.
- Handle cash transactions accurately when applicable and maintain detailed service writing records for each vehicle serviced.
- Utilize automotive diagnostics tools and computer-aided vehicle damage estimating software to assess repairs precisely.
- Collaborate with the service team to ensure timely completion of repairs while maintaining high standards of quality.
- Maintain thorough knowledge of dealership policies, automotive repair procedures, and current industry trends to provide expert advice.
Experience
- Previous experience as a Service Advisor or in a similar auto service management role within a dealership or automotive shop environment is highly preferred.
- Strong mechanical knowledge with hands-on mechanic experience or familiarity with automotive diagnostics is essential.
- Proven ability in upselling services while maintaining excellent customer relationships.
- Experience using estimating software and computer-aided vehicle damage estimating tools is advantageous.
- Knowledge of automotive repair procedures including oil changes, brake repair, wheel alignments, suspension work, tire service, shocks & struts replacement, air brake systems, and general auto service management is required.
- Demonstrated skills in client communication, sales techniques, and cash handling are necessary for success in this role.
- Valid driver’s license
Join us if you’re eager to combine your automotive expertise with your passion for delivering exceptional customer service!
Pay: $25.00 - $35.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
