Axios Professional Recruitment is partnered with a leading organization in the recycling industry seeking an experienced Operations Support Lead. The ideal candidate will support daily coordination of office operations, transportation support, customer service, and administrative functions within our recycling operations.
Responsibilities
Leadership & Team Management
· Lead, coach, and develop a team of three operations and administrative support team members
· Establish daily priorities and ensure accurate, timely completion of responsibilities
· Promote accountability, professionalism, teamwork, and strong customer service
· Train new team members on company systems, processes, and operational procedures
· Assist with performance management, scheduling, and workload coordination
· Create a culture focused on efficiency, continuous improvement, and operational excellence
Operations & Logistics Coordination
· Oversee inbound and outbound scale operations and transaction accuracy
· Coordinate communication between drivers, customers, dispatchers, warehouse personnel, and leadership
· Ensure transportation, shipping, receiving, and logistics documentation is completed accurately
· Monitor logistics activity, transportation schedules, and operational tracking systems
· Support inventory adjustments, material tracking, and operational reporting
· Troubleshoot operational issues and help drive timely resolution
Customer & Vendor Management
· Serve as a primary point of contact for customers, vendors, and transportation partners
· Ensure high-quality customer service and professional communication
· Assist with service coordination, issue resolution, and relationship management
· Support vendor setup, account maintenance, and rate management within ERP systems
Administrative & Financial Support
· Oversee accounts payable and accounts receivable support activities
· Ensure accurate invoice processing, collections support, and operational paperwork flow
· Maintain customer and vendor records within ERP and operational systems
· Assist with operational reporting, data management, and document accuracy
· Partner with accounting and leadership teams to improve administrative workflows and controls
Systems, Projects & Continuous Improvement
· Support and improve ERP systems, logistics tracking tools, and operational reporting processes
· Assist maintenance and operations teams with equipment software tracking and documentation
· Lead and participate in process improvement initiatives across departments
· Identify operational inefficiencies and implement practical solutions
· Partner with leadership on special projects, growth initiatives, and strategic improvement
Qualifications
· 5+ years of experience in operations support, logistics coordination, transportation, customer service, or administrative leadership roles
· Prior leadership or supervisory experience
· Strong understanding of transportation, inventory, logistics, and operational workflows
· Experience with accounts payable and accounts receivable processes
· Proficiency with ERP systems, Microsoft Word, Excel, and operational software platforms
· Excellent communication, leadership, organizational, and problem-solving skills
· Ability to prioritize multiple responsibilities in a fast-paced industrial environment
· High level of accountability, professionalism, and attention to detail
· Associate degree or equivalent work experience preferred
Benefits
- Flexible work schedule
- Healthcare benefits
- Dental and vision coverage
- Paid holidays
- Paid time off
- Positive and team-oriented work environment
Axios Professional Recruitment—an employee-owned company—is the largest independent employer in West Michigan. Since 1988, the company has connected more than 300,000 individuals with meaningful and long-term career opportunities.
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
