Description:
Lexus Carlsbad Luxury Service Advisor
We’re seeking a high-performing Service Advisor to join our team and deliver a premium ownership experience consistent with the Lexus brand. This is not a traditional advisor role. We are building a modern, transparent, and client-focused service experience—and we’re looking for someone who can operate at a high level.
Requirements:
What You’ll Do
- Serve as the primary point of contact for service clients from check-in through delivery
- Provide a consultative, transparent experience—not transactional upselling
- Clearly communicate vehicle needs, timelines, and costs
- Manage a high-volume schedule while maintaining attention to detail and client satisfaction
- Proactively update clients via text, video, and digital tools
- Work closely with technicians to ensure accurate and efficient repairs
- Drive customer retention, CSI, and revenue growth
What We’re Looking For
- Proven experience as a Service Advisor (luxury experience preferred but not required)
- Strong ability to build trust quickly with clients
- Excellent communication and organization skills
- Tech-forward mindset (comfortable with texting, video, and digital tools)
- Ability to thrive in a fast-paced, high-expectation environment
- Competitive, accountable, and team-oriented
What We Offer
- Competitive compensation with performance-based incentives
- Health benefits and paid time off
- A positive, high-performance culture focused on growth
- Ongoing training and development
- Opportunity to be part of a modernized service experience
Pay Range: $60,000 - $120,000
