The Administrator performs daily activities necessary to operate a residential real estate office. The Office Administrator is a professional and personable resource to the Sales Agents and the public. They perform a variety of receptionist and administrative activities. This is a full-time position.
Process listings, sales and closings that are turned in by the agents
Scan and deposit checks
Use our various computer programs to process listings, sales and closings
Perform receptionist responsibilities: including greeting visitors, answering incoming calls, scheduling
Process incoming and outgoing mail
Assist our Sales Agents with troubleshooting and resolving issues
Assemble listing and buyer packets, as needed
Maintain accurate logs and monthly reports for the office
Monitor office supplies and complete order process when necessary
Maintain organized and accurate files on all work processes
Open and close the office daily per local office instructions (turn on lights and radio, computer monitors, make
coffee, straighten office areas, etc.)
Regional Administrative Operations Duties Include:
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Participate and attend all admin huddle calls with the camera turned on
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Follow the admin process checklists to maintain a consistent training method
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Meet with Admin Operations and Regional Admin team to discuss ongoing issues and/or areas of improvement
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Train new admin in-person if possible and if not, assist manager of administrative operations in virtual training
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Verify new admin’s transactions are processed correctly in the transaction management system and accounting/reporting system
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Oversee the region’s admin pooling and monitor its progress
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Keep an eye on outstanding items in the transaction management system in the Pending Initial Review status
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Keep watch on the accounting/reporting system dashboard to identify outstanding issues and alert Administrative Operations of recurring issues that need addressing
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Be responsible for the admin’s email inbox while they are out of the office. Ensure someone is working on anything that comes in
QUALIFICATIONS
Excellent communications skills
Personable and friendly
Proficient with technology (Microsoft Office, Google products and other back-office software)
Ability to work well under pressure balancing multiple priorities and assignments to meet deadlines
Consistent with follow up and follow through
Strong typing skills
Ability to handle and resolve recurring problems
Must be highly organized
Adaptable to various personalities/situations
LANGUAGE SKILLS
Frequently subject to interruptions in a moderate noise level office setting
Travel occasionally required between Peoria, Bloomington, and Champaign
HOURS
BENEFITS
