Job Title: Hotel General Manager
Property: Best Western Premier Liberty Inn & Suites
Location: 421 N Route HWY 291, Liberty, MO 64068
About Us:
Best Western Premier Liberty Inn & Suites is a highly rated, upscale hotel in the Liberty area. Our property features a unique modern design, a full bar, hydro-massage amenities, an indoor pool with a 3-story water slide, and upgraded rooms that provide an exceptional guest experience. We are seeking a results-driven Hotel General Manager to lead our team and oversee daily operations.
Responsibilities:
- Oversee all hotel operations, including front desk, housekeeping, maintenance, food & beverage, and guest services
- Ensure brand standards and service expectations are consistently met
- Lead, train, and motivate staff to maintain a positive work environment
- Manage budgets, payroll, forecasting, and financial performance
- Maintain high guest satisfaction scores and handle guest concerns professionally
- Work closely with ownership to drive revenue and operational improvements
- Ensure proper use of PMS system (Visual Matrix Cloud) and other hotel software
Qualifications:
- 2–3 years of hotel management experience required
- Strong leadership and communication skills
- Ability to manage multiple departments and priorities
- Experience with Visual Matrix Cloud PMS is a plus
- Strong problem-solving skills and a guest-first mindset
- Must be able to work flexible hours, including weekends as needed
Benefits:
- Competitive salary (enter your range here)
- Performance-based bonuses (optional)
- Paid time off (optional)
- Supportive ownership and opportunity for career growth
How to Apply:
Submit your resume directly through Indeed. Qualified candidates will be contacted for an interview.
Company Overview
Best Western Hotels & Resorts offers a unique work environment rooted in collaboration and mutual support. With a history dating back to 1946, our organization values helping each other succeed, fostering a community where teamwork and shared goals drive our success.
Summary
's role as Hotel General Manager is vital in leading our hotel operations at our location in the United States. Based in the heart of the hospitality industry, this position is key to ensuring exceptional guest experiences and operational excellence, embodying our commitment to service and teamwork.
Responsibilities
- Lead and oversee daily hotel operations to ensure high standards of service and guest satisfaction.
- Develop and implement strategies to maximize revenue and profitability.
- Manage staff recruitment, training, and performance evaluations.
- Maintain compliance with health, safety, and company policies.
- Foster a positive work environment that promotes teamwork and professional growth.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Collaborate with marketing and sales teams to promote hotel services.
- Monitor financial performance and prepare reports for senior management.
- Qualifications
- Proven experience in hotel management or hospitality leadership.
- Strong leadership and team management skills.
- Excellent communication skills, including multilingual or bilingual abilities.
- In-depth knowledge of revenue management, budgeting, and guest services.
- Ability to handle multiple priorities in a fast-paced environment.
- Experience with hospitality software and front desk systems is preferred.
- A degree in Hospitality Management or related field is advantageous.
- Passion for delivering outstanding guest experiences.
- Call-To-Action
's leadership can make a real difference. If you are ready to steer a dynamic team towards excellence in hospitality, we invite you to bring your expertise to Best Western — where your impact matters.
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
Work Location: In person
