Description:
Purpose: This position is responsible for creating, directing, and maintaining a high value, on premise, guest experience, through the leadership and management of the Front of House (FOH) & Back of House (BOH) Teams.
Essential Duties:
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Oversee and direct day to day operations onsite (averaging 40-45 hours/week)
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Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management, while seeking process improvements along the way for both FOH & BOH.
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Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources. Oversee staff scheduling, and temp labor use for FOH & BOH.
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Oversee and report on budgeting and department finances, managing profitability & allocating resources.
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Oversee inventory management for FOH & BOH.
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Manage staff hiring and performance; provide training/mentoring and facilitate professional development
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Attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
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Integration of Sales and Branding campaigns into the restaurant aesthetic and restaurant experience
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Maintain high standards of food, service, health, and safety. Uphold legal requirements.
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Upkeep and attention to care of equipment and arrangements for repairs, contracts, and other services
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Active member of the FOH & BOH Team as needed
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Other duties as assigned
Education/ Experience/Skills:
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Three years of team management and customer service experience.
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Exceptional customer service skills and abilities. Must be able to communicate clearly and effectively with all managers, employees, guests, and purveyors at all business volume levels.
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High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively
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Thorough knowledge of all NBB brands, history, process, culture, and the beer industry
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In depth knowledge of marketing/branding practices and procedures at NBB
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In depth knowledge of Windows OS and Microsoft Office
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Working knowledge of financial statements
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Advanced verbal & written communication and public speaking skills
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Thorough understanding of legal requirements for serving alcohol
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Knowledgeable in brewing processes and NBB beers
Percent of Travel: 0-10%
Requirements:
Working Conditions: Office; Restaurant environment; Position requires working nights & weekends
Physical Requirements:
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The position requires frequent, constant standing and walking.
- Be able to work in a standing position for long periods of time (up to 10 hours).· Be able to reach, bend, stoop and frequently lift up to 40 pounds.
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Must be able to move and process information quickly.
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Continuously bend, reach, twist and use your hands and arms.
