Job Overview
We are seeking a dynamic and energetic Store Manager to lead our retail team and drive store success. In this pivotal role, you will oversee daily operations, manage staff, ensure exceptional customer service, and implement strategic initiatives to maximize sales and profitability. Your leadership will inspire a motivated team, foster a positive shopping environment, and uphold the highest standards of store management. This position offers an exciting opportunity for a proactive leader passionate about retail excellence and team development.
JOB RESPONSIBILITIES:
· Oversee all daily store operations, including opening and closing procedures
· Ensure compliance with NAPA policies, procedures, safety standards and loss prevention practices
· Maintain store appearance, merchandising standards and planograms
· Manage cash handling, deposits and basic financial controls
· Drive retail and commercial sales growth
· Deliver outstanding customer service to DIY and professional customers
· Resolve customer complaints and escalations promptly and professionally
· Build and maintain relationships with commercial accounts
· Recruit, hire, train, coach and evaluate store employees
· Create employee schedules and ensure proper staffing coverage
· Foster a positive, productive and team-oriented work environment
· Conduct performance reviews and support employee development
· Manage inventory levels, ordering, receiving and returns
· Monitor shrink and take corrective action as needed
· Ensure accurate pricing, signage and proper placement
· Meet or exceed sales, margin and expense goals
· Review sales reports and key performance indicators
· Implement promotional programs and company initiatives
· Other duties as assigned
QUALIFICATIONS:
· High school diploma or GED
· 3-5 years of retail experience (automotive parts preferred)
· Previous management or supervisory experience
· Strong knowledge of automotive parts and systems
· Strong leadership, communication and customer service skills
· Valid driver’s license (if store supports deliveries)
· Experience with NAPA systems or automotive retail software
· ASE Parts Certification (or willingness to obtain)
· Experience managing P&L or store level financials
· Leadership and people management
· Sales and business acumen
· Problem-solving and decision making
· Organization and time management
· Computer POS and inventory systems proficiency
PHYSICAL REQUIREMENTS:
· Ability to stand and walk for extended periods during scheduled shifts
· Frequent bending, stooping, reaching, kneeling and use of hands and fingers to handle, stock and organize merchandise
· Ability to lift, carry, push and pull automotive parts and supplies weighing 50 lbs with or without reasonable accommodation
· Ability to climb ladders or step stools to access or stock inventory
· Ability to operate a computer, keyboard and point-of-sale systems
· Visual acuity sufficient to communicate effectively with customers, vendors and team members in a retail environment
· Ability to work in a retail and warehouse environment with varying temperatures, dust, fumes and noise levels
The company is an Equal Opportunity Employer and complies with the Americans with Disabilities Act. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Parts Retail Mangement: 3 years (Required)
Work Location: In person
