Step into a role that puts patients first.
Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.
What You’ll Do:
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Confirm and update patient identification, demographic, and insurance information.
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Prepare patient charts and documentation for upcoming appointments.
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Perform all check-in and check-out functions, including collecting necessary information and payments.
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Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
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Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
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Schedule, reschedule, and coordinate patient appointments as needed.
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Maintain accurate and organized medical records.
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Support overall front-office operations and assist with other duties as assigned.
What You’ll Need:
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Two (2) years of customer service experience, required.
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Experience with oral surgery or in a medical or dental practice, preferred.
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Knowledge of insurance processes, preferred.
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Ability to multitask.
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Excellent verbal and written communication skills.
What It Takes:
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Ability to lift 25 pounds.
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Prolonged periods of sitting.
How We'll Take Care of You:
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Medical, dental, vision with employer contribution
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Life Insurance
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Supplemental Benefits
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Flex-spending Accounts
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Dependent Care Accounts
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Paid Time Off, including paid birthday leave
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Paid Holidays
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Training Programs
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401K Retirement, with employer contribution
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Employee Discounts
