Job Summary:
The Service Porter at Crown Motors plays a vital role in creating a welcoming and efficient experience for our service customers. You will assist in managing the flow of vehicles through the service area, ensuring that vehicles are ready for service, pick-up, and delivery. Your responsibilities include vehicle movement, lot organization, and general support for the service team.
Key Responsibilities:
Customer Interaction:
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Greet customers warmly upon arrival and direct them to the appropriate service advisor.
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Assist customers with vehicle drop-off and pick-up, creating a smooth and positive experience.
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Provide prompt and friendly assistance as needed, answering basic questions and ensuring customer satisfaction.
Vehicle Handling and Movement:
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Move vehicles to designated service bays and park them in assigned areas following dealership policies.
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Retrieve vehicles for customer pick-up after service, ensuring they are ready and cleaned as needed.
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Safely operate both manual and automatic vehicles.
Lot Organization:
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Maintain a clean and organized service lot, arranging vehicles in an orderly manner.
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Regularly check the lot for any safety hazards and report them promptly to the service manager.
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Ensure the lot is free of debris and that vehicles are parked in assigned spaces.
Support for Service Technicians:
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Assist technicians by retrieving vehicles from the lot or moving vehicles within the service area as requested.
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Deliver parts or tools to technicians when necessary, helping to maintain an efficient workflow.
Vehicle Cleanliness and Presentation:
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Ensure vehicles are clean and ready for customer pick-up, performing light cleaning or vacuuming if needed.
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Monitor for any damage or issues with vehicles and report them immediately to the service advisor or manager.
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Refuel vehicles as needed and ensure all necessary fluids are topped off.
Facility Maintenance:
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Keep the service drive, waiting areas, and vehicle drop-off areas clean and organized.
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Assist with snow and debris removal in the service drive and parking areas as needed.
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Perform light janitorial tasks in the service area to maintain a clean environment for customers.
Qualifications:
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High school diploma or equivalent.
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Valid driver’s license with a clean driving record.
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Ability to drive both manual and automatic transmissions.
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Strong customer service skills and a positive attitude.
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Ability to work independently and collaboratively in a fast-paced environment.
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Reliable, punctual, and professional demeanor.
Physical Requirements:
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Ability to stand, walk, and move for extended periods of time.
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Ability to lift up to 25 pounds and perform physical tasks, including bending, kneeling, and reaching.
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Comfortable working outdoors in varying weather conditions.
Working Conditions:
This position requires outdoor work in the service drive area, often in all types of weather. The role may require weekend and holiday shifts based on the dealership’s schedule.
Compensation:
This position offers an hourly wage, with potential benefits including health insurance, paid time off, and employee discounts.
