Position Description:
Lead. Empower. Build. Invest. Adapt.
If you are looking to become a part of a leading institution that is making an impact within the communities it serves, look no further! Central National Bank is looking to add a Debit Card Ops & Maintenance Specialist to the team
Perks:
As a full-time team member, you get access to a variety of benefits which include:
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Paid leave including vacation, personal, sick
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Paid holidays
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Paid volunteer time
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Health Insurance
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Dental, vision, cancer, short-term disability, long-term disability, etc.
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Access to our employee assistance program
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401K & Generous Match (subject to eligibility requirements)
Day-To-Day:
As a full-time Debit Card Ops & Maintenance Specialist, you will be responsible for the end-to-end life cycle management of debit card issuance and maintenance including card production, activation, replacement and ongoing support. You will also:
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Oversee debit card ordering, printing, and fulfillment processes.
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Maintain/ensure operational accuracy, regulatory compliance and excellence in customer service in all card-related processes.
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Perform card maintenance tasks such as reissues, status updates, PIN resets, and fraud blocks.
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Monitor card activity and troubleshoot issues related to declined transactions, lost/stolen cards, and cardholder disputes.
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Maintain accurate records of cardholder data and ensure updates are reflected in core banking systems.
- Collaborate with vendors and internal teams to ensure timely delivery and secure handling of cards.
- Ensure compliance with PCI-DSS and other regulatory standards.
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Support digital card services (e.g., instant issue, mobile wallet provisioning).
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Provide reporting analytics on card usage, inventory, and performance.
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Assist in testing and implementation of new card features or system upgrades.
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Other responsibilities as assigned by management.
Experience:
You may be wondering what we are looking for in a candidate. Qualified candidates should:
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Demonstrate three to five years of similar or related experience.
- Have obtained a two-year college degree, have completed specialized certification or licensing, completed specialized training courses conducted by vendors, or have job-specific skills acquired through an apprenticeship program.
- Possess excellent communication and problem-solving skills.
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Demonstrate an ability to multi-task, and be deadline driven.
- Have a mathematical aptitude along with a strong attention to detail and data accuracy.
Next Steps:
Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our team will be in touch with you to discuss the next steps.
Equal Opportunity Employer/Veterans/Disabled
