Principal Objectives/Purpose
At Arizona Center for Youth Resources (ACYR), we build pathways to success through education, skill development, and employment opportunities that empower youth and adults to achieve self-sufficiency. Our team plays a vital role in fostering a culture of positivity, growth mindset, and hospitality. Through high energy educational activities and supportive services, we create a welcoming environment where youth and adults feel encouraged, respected, and motivated to achieve their goals. Every team member is responsible for building meaningful relationships and trust with students. These connections help ensure youth and adults remain engaged in their planned services to continue progressing toward their goals. In addition, our team serves as an important bridge to the broader community by actively demonstrating and promoting the mission of ACYR through collaboration, outreach, and service.
The Social Support Manager serves as a vital member of the educational/organizational team, supporting students, families, and staff through the lens of trauma-informed care. This position focuses on fostering a safe, inclusive, and supportive environment by identifying and addressing the social, emotional, behavioral, and environmental challenges that impact student success. The Manager has deep knowledge of trauma's impact on development and learning and will integrate this understanding into all aspects of their practice. The position oversees staff development, student support services, budget administration, and compliance with state and federal regulations while prioritizing the social-emotional needs of students and staff.
Role Responsibilities
Incumbent is successful when they:
Trauma-Informed Leadership and Culture
Create and sustain a positive, inclusive work climate that prioritizes emotional safety, belonging, and resilience.
Implement trauma-sensitive policies that support participants'/students' mental health and academic success.
Foster strong relationships with students, families, and staff, ensuring all voices are heard and valued. Promote restorative justice practices in student discipline and conflict resolution
Approach all client interactions with a trauma- informed, culturally responsive, and strengths-based perspective.
Staff Support and Development
Recruit, hire, and retain social support staff and social work interns who embrace trauma-informed practices.
Evaluate and support teachers and staff to enhance their effectiveness and professional growth.
Implement performance assessments, including classroom observations and coaching sessions.
Foster a culture of collaboration, accountability, and professional development.
Provide ongoing professional development on trauma-informed education, SEL, and de-escalation strategies
Participant/Student Support and Engagement
Develop strong, trusting relationships with students and families
Ensure accessible, culturally competent family engagement initiatives
Promote equitable and inclusive practice
Acts as a liaison between the School, Community, and families including, but not limited to home visits and access to community resources. Assist students with education and academic resources
Partner with mental health professionals and social service organizations to provide wraparound support.
Advocate for policies and programs that address the root causes of trauma affecting students.
Coordinate with internal departments and external partners (e.g., food banks, shelters, healthcare providers) to provide holistic support and referrals.
Manages and supports SNAP Career Advancement (Can) Program
Partner with mental health professionals and social service organizations to provide wraparound support.
Advocate for policies and programs that address the root causes of trauma affecting students.
Coordinate with internal departments and external partners (e.g., food banks, shelters, healthcare providers) to provide holistic support and referrals.
Oversee daily SNAP CAN operations, including services, data management and reporting.
Maintain accurate and timely case records using internal data tracking systems and ensure compliance with program standards
Meet all audit requirements as set forth by SNAP CAN policy and procedures
Provides access for interns and other team members
as well as direct services for SNAP CAN allowable activities and supports.
Management of Internship Program
Implement, and continuously improve a comprehensive internship program aligned with organizational goals and values
Serve as the primary point of contact and support for interns, supervisors, and mentors throughout the internship experience
Monitor intern performance and satisfaction through check-ins, surveys and evaluations
Maintain relationships with colleges, universities, and other talent pipelines to ensure a divers and high- quality intern applicant pool.
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Utilizes positive youth development practices in all levels of work
- Must be able to form connections with youth and families and have a compassionate understanding of the obstacles that opportunity youth may require
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Must be willing to advocate for youth and families' needs and support
referred Qualifications:
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Bachelors in related field or a minimum of 1-2 years' experience in related field
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Experience working with opportunity youth and families who have been impacted by trauma
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Youth development, education, and workforce development are highly desirable
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Trained in trauma informed care, motivational interviewing, and crisis intervention
- Knowledge of community resources and support
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Bilingual fluent in Spanish and English
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Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure, while maintaining high morale
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Excellent leadership, organizational, and communication skills
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Strong knowledge of trauma-informed principles, child development, and systematic issues affecting youth (e.g. poverty, racism, displacement)
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Ability to build trusting relationships with students, families and staff
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Commitment to the mission and values of Arizona Center for Youth Resources and City View High School
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Strategic
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Models' Success Behavior
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Builds /Maintains Great Customer Services
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Enables Co-workers/Students to grow
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Positive Influence to others
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Coordinates ideas/resources
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Great time management
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Facilitation and presentation skills
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Effectively Communicates Ideas to Resolves Complex Conflicts
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Communication that is respectful and thoughtful of audience
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Achieves Results
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Adaptable
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Earns others Trust and Respect
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Tactful in Social Situations
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Takes Personal Responsibility and Accountability
