The Associate Financial Representative (AFR) specializes in client service and supporting the financial representative as he/she focuses on building his/her practice and client relationships. An AFR also ensures the continuation of an efficient, effective and organized office. This individual is a liaison between the network office and home office as well as the financial representative and clients. Specific responsibilities may include but are not be limited to:
Support
- Handle case notes, process correspondence and maintain client case files.
- File new statements, account forms and other insurance -related materials
- Maintain financial representative’s calendar and schedule follow-up appointments.
- Answer and direct telephone calls as appropriate
- Process client/prospect reservations for marketing events such as seminars and assist in the preparation of seminar materials and event mailings
- Maintain supplies of current insurance/ investment-related marketing materials
- Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting
- Contact clients to set up follow-up meetings with representative
- Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
- Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
- Communicate with home office, NMIS and fund families to supply or obtain information
- Prepare/print letters of instruction for client signature
- Prepare policies for delivery
- Send client birthday cards and schedule birthday/age change appointments for representative
- Generate lead letters and implement marketing programs
Client Service Support
- Meet with clients to complete non-securities insurance related applications
- Review insurance applications, conversions and policy changes for completeness and accuracy
- Arrange medical, paramedical and any exams necessary for underwriting
- Provide current status and account values for non-securities related accounts
- Process incoming non-securities related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)
- Gather information for registered representative’s meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software (non-asset allocation components only)
- Prepare account summaries for variable and securities owners
- Monitor Items for Attention (IFA) and bring any action items to the FR’s attention
- Complete order tickets and new account forms based on information obtained by FR
- Health and Life licensed or gain licensing within 6 months of employment
- Financial Service or Insurance industry experience preferred
- Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
- Excellent oral and written communication skills
- Familiarity with Microsoft applications and data entry and information retrieval software
- Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
- Strong attention to detail with the ability to work with a high degree of accuracy
- Ability to proactively identify what needs to be accomplished and take action as appropriate
- Has interest in learning on a continuous basis
- Ability to embrace change and work in a fast-paced environment
- Ability to work both independently and in a team
- Ability to maintain confidentiality
