The Outreach Peer's primary role is to engage with the community in a variety of settings to provide resources and connect individuals to Recovery Services.
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Monitor behaviors of clients and community members and react appropriately, including de-escalating heightened situations, responding to threats to safety and security, and taking other actions as needed.
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Facilitate access to ASAM assessments.
Documentation (40%)
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Document all work activities (e.g. outreach activity reports, individual encounter data, demographics, etc.)
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Follow policies and standards regarding confidentiality and documentation.
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Skilled with Conflict Management. You must possess essential skills related to de-escalation and conflict resolution. With street-level outreach engaging individuals of all backgrounds, this position requires managing and overseeing interactions between community members and other staff and navigating conflict in a safe manner.
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Service. You must support an organizational culture that reflects the value placed on high quality client services and inter-departmental collaboration. This involves maintaining excellent professionalism and ethical boundaries.
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This position typically requires a High School Diploma/GED.
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At least two years of continuous abstinence from all forms of drugs and alcohol, except those prescribed by a doctor (excluding marijuana based on federal laws). Two years in recovery is required per MHACBO specifications.
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Must maintain a valid driver’s license for state of residency and have a driving record permitting coverage under the corporate liability policy. If driving a personal vehicle for work purposes must also have and maintain personal auto liability coverage. All employees driving for work purposes, regardless of whether driving a personal or agency vehicle, must complete the agency’s driving approval process before they drive for work. Individuals who do not currently have a valid driver license but who are eligible to obtain one within 90 days of hire may be considered. Individuals who cannot be approved to drive company vehicles based on driving history may be considered if they have a safe & reliable personal vehicle which may be used for work purposes.
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Must be a Certified Recovery Mentor via MHACBO or be eligible to achieve the certification within three months of hire.
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Understanding of multiple pathways to recovery and recovery support services.
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Ability to work independently and as a team player.
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Lived experience related to the population being served.
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Able to establish and maintain professional boundaries while providing supportive services and building trusting relationships with clients, staff and community partners.
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Excellent communication, trauma-informed approach and conflict resolution skills
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Well-developed documentation skills and a strong commitment to quality management; ability to write accurate and concise reports while meeting tight deadlines.
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Functional ability with Google Suite programs including: GMail, GDrive, GCalendar, GDocs, etc.
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Must be dependable, flexible and punctual, and exhibit strong time management skills.
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Able to communicate clearly, concisely, and effectively both orally and in writing. Able to clearly articulate information to people of varying cultural, linguistic, and educational backgrounds.
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Able to problem solve and develop creative approaches.
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Experience working with minority communities, especially transition age youth demographics, and knowledge of the current disparities that certain communities of service users may face more broadly in society.
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At least 2 years of experience as a Recovery Peer.
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At least 1 year of experience engaging with street-level outreach related to harm-reduction and/or resource distribution.
The physical effort typically applied in this job includes:
% of Time Effort is Applied
The effort reflected in the above chart is typically applied in the following work positions:
The checked statement below best describes the degree of mental and/or visual fatigue typically sustained through the application of mind and eyes in performing the essential functions of the job:
Occasional mental and/or visual attention; the operation performed is either close to being automatic or the duties require attention only at long intervals.
Frequent mental and/or visual attention; the flow of work is either intermittent or the Operation involves waiting for a machine or process to complete a cycle with intermittent checking or inspection involved.
Continuous mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness to monitor the production process and/or identify defects.
Concentrated mental and/or visual attention; the work involves performing complex tasks to very close accuracy and quality specifications; or a high degree of hand and eye coordination for sustained periods.
Intense and/or exacting mental and/or visual attention; the work involves visualizing, planning, laying out, or otherwise performing very involved and complex work.
These are the kinds of disagreeable elements this position would typically be exposed to in the work area:
The checked statement below best describes the physical surroundings or conditions under which this job is typically performed and the extent of exposure to the disagreeable elements noted above:
The job is typically performed under very comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
Work is typically performed under reasonably good working conditions; while exposure to any or all of the above elements may occur, such exposure is generally not present to the extent of being disagreeable.
The job is often performed under somewhat disagreeable working conditions; exposure to any or all of the above elements is likely, with at least one present to the extent of being disagreeable.
The job is continuously performed under disagreeable working conditions; exposure to any or all of the above elements is probable, with several being present to the extent of being objectionable.
Work is continuously performed under extremely disagreeable working conditions; exposure to many objectionable elements is both continuous and intensive.
While all employees are expected to comply with company safety standards, this position requires meeting additional safety expectations related to:
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Regularly working outdoors in all weather conditions
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Interpersonal skills and conflict management
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De-escalation of hostile interpersonal situations
Pay: $24.00 - $25.00 per hour, Full-time | $1/hr pay differential may be available to bilingual employees
Schedule: Flexible, to be determined with Supervisor and Caseload. Generally weekdays from 9am-5pm.
Benefits include:
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Employer-sponsored Health insurance, Dental insurance, and Vision insurance
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Voluntary Life AD&D Insurance, Healthcare FSA, and Dependent Care FSA
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3.5+ weeks Paid Time Off per year
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Retirement plan (403B with matching program)
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14 Paid Holidays per year (including 4 floating holidays)
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Wellness Reimbursement Program
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Employee assistance program
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Paid parental leave
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Professional development assistance
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Flexible schedule
Executive/Senior Level Managers (1.1)
Administrative Support Workers (5)
First/Mid Level Managers (1.2)
