Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Responsibilities
-
Manages Concierge, Conference Services, Mail, & Print Services, Records, Facilities and Switchboard services for 4 locations
- Ensuring all daily actives are executed according to Standard Operating Procedure’s
-
Creates and maintain Site Operations Manuals and SOPs to ensure all services operate smoothly
-
Reviews metrics collected for all departments to ensure it is accurate and ready for Director to present to the client
-
Provide client and Director with weekly summary of operational updates including but not limited to staffing, escalations, observations, risks, and enhancements
-
Connect with counterparts to share best practices and provide service recovery.
-
Problem solve and support escalations for service lines
-
Daily support liaison between client and Opensity Solutions; manage the day-to-day operational requirements with the onsite staff ensuring 100% client satisfaction.
-
Ensure all playbooks and documentation is up to date.
-
Manage all response to requests, inquiries and issue relations are handled in a timely manor
-
Provide and assist all client customers to provide a high level of service and satisfaction to all client customers.
-
Enforce partnership with client through scheduled and non-scheduled operational meetings, industry standards and monthly activity, Executive (re)Imagine Exchanges and volume reports.
-
Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis.
-
Identify key performance indicators and manage all SLA requirements
-
Responsible for staffing decisions, including interviewing, hiring, mentoring, and performance management of employees
-
Foster and promote cooperative working climate, maximizing productivity and employee morale.
-
Monitor Opensity Solutions staff time, attendance, dress code and policies; coordinate scheduling and time off coverage schedules for entire onsite operations
-
Partners with People Solutions to manage all associate-related issues, policy administration, salary planning, promotions, recruiting, retention and terminations as required.
-
Work with teams to create short- and long-term goals to ensure client expectations are met.
The Compensation range for this role is 50.000 to 100,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
