Customer Service Order Processor
Clinton MA
Mon-Fri 2pm-10pm
$19/hr
Overview
Join our dynamic team as a Customer Service Order Processor, where your enthusiasm and attention to detail will drive seamless order fulfillment and exceptional customer satisfaction. In this vital role, you will coordinate order processing activities, manage inventory data, and ensure accurate shipping logistics to support our fast-paced warehouse operations. Your proactive approach will help streamline workflows, improve communication across departments, and contribute to the overall success of our distribution network. If you thrive in an energetic environment and are passionate about delivering top-tier service, this is the perfect opportunity to grow your career with us!
Responsibilities
- Process customer orders efficiently using warehouse management systems and ERP software, ensuring accuracy and timeliness.
- Enter data precisely into inventory management software and track order statuses from picking to shipping.
- Coordinate with warehouse teams for order picking, packing, and staging to meet delivery deadlines.
- Assist with shipping & receiving activities, including load & unload operations using forklifts or pallet jacks when necessary.
- Monitor inventory levels and update stock records to maintain optimal stock availability for e-commerce and wholesale orders.
- Collaborate with logistics teams to arrange shipping logistics that comply with trade regulations and international trade requirements.
- Provide excellent customer service by addressing inquiries related to order status, shipping details, or product availability promptly and professionally.
Qualifications
- Proven experience in warehouse operations, inventory management, or order processing within a distribution environment.
- Proficiency with warehouse management systems (WMS), ERP systems such as AS400 or MRPs, and Microsoft Office Suite.
- Strong understanding of shipping logistics, packaging procedures, and order fulfillment processes.
- Ability to perform basic math calculations accurately for inventory counts and order quantities.
- Valid forklift certification or experience operating forklifts, pallet jacks, or other warehouse equipment preferred.
- Excellent data entry skills with high attention to detail; familiarity with inventory management software is a plus.
- Knowledge of international trade regulations and trade compliance standards is advantageous.
Join us in delivering excellence through efficient warehouse distribution! We are committed to fostering a vibrant workplace where your skills make a real impact—helping us serve our customers better every day while advancing your career in logistics and supply chain management.
#ADMIN
Pay: From $19.00 per hour
Work Location: In person
