Position Summary
As a Call Center Representative for a Support & Services department, you will serve as the primary point of contact for taxpayers and businesses. You will manage inbound call inquiries regarding accounts, tax collections, and general compliance. Additional responsibilities include responding to digital email inquiries, performing outbound follow-up calls, and maintaining knowledge through ongoing training. Previous call center experience is highly desirable. This is a temp to hire position. Position will start 9/14/26.
Hours: Monday - Friday, 8:00AM - 4:00PM - *30 minute lunch break and (2) 10 minute breaks
*Training will be conducted for approximately 3 months.
Payrate: $16.00 - $18.00/hr.
Primary Responsibilities:
- Taxpayer Support: Provide high-quality customer service via phone to taxpayers and business owners.
- Process Adherence: Learn and strictly follow all department policies, security protocols, and local tax procedures.
- Multi-Channel Support: Manage "Contact Us" email inquiries and perform outbound calls for account verification or follow-up.
- Professional Growth: Actively participate in refresher training and workshops to expand job knowledge and expertise.
- Documentation: Accurately update account records and track call information in real-time within the internal database.
- Adaptability: Maintain an up-to-date understanding of internal process updates that impact on daily tasks.
Job Qualifications:
- Required: High school diploma or equivalent (GED).
- Preferred: Previous experience in a call center or high-volume customer service environment.
- Bonus: Bilingual proficiency (English/Spanish) is highly desirable.
- Problem Solving: Ability to think critically and locate answers quickly while maintaining a professional and empathetic tone.
- Technical Literacy: Proficient in basic computer functions, including navigating multiple tabs, using CRM software, and fast/accurate typing.
- Communication: Exceptional verbal and written communication skills, with the ability to explain complex information simply.
- Time Management: Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
- Goal-Oriented: A drive to meet and exceed both individual performance metrics and overall team targets.
Choice One Staffing Group offers medical, holiday pay, vacation pay, referral bonuses and pre-employment preparation. Choice One Staffing Group, Inc. is an equal opportunity employer that prohibits employment discrimination based on race, color, religion, sex, national origin and ancestry, individuals who are 40 years of age and older or qualified individuals with disabilities.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Shift:
Experience:
- Call Center : 1 year (Preferred)
Ability to Commute:
- North Huntingdon, PA 15642 (Required)
Work Location: In person
