Company Description
Intercom Logistics is a fast-growing, privately owned logistics provider, highly specialized in nearshoring supply chain solutions and global logistics, with 35 years of expertise.
We are looking for driven professionals ready to take the next step in their careers and grow with a company actively expanding its U.S. presence.
Role Description
Inside Sales Representative - Freight Forwarding & Cross-Border Logistics
Location: Laredo, TX
Key Accountabilities
- Prepare, process, and manage customer quotations across Intercom Logistics' full portfolio of services, including air freight, ocean freight, road transportation, cross-border logistics, warehousing, customs brokerage, and value-added logistics solutions.
- Analyze customer requirements and collaborate with Pricing, Operations, Customs Brokerage, Warehousing, and Carrier Procurement teams to develop accurate, competitive, and customized commercial proposals.
- Manage the complete quotation lifecycle, from RFQ receipt through pricing, proposal submission, negotiation support, follow-up, and conversion into awarded business.
- Proactively follow up on outstanding quotations, maintain regular communication with customers, address commercial inquiries, and identify opportunities to improve conversion rates.
- Coordinate commercial proposals involving multiple business units and decision-makers within customer organizations, ensuring alignment of pricing, scope of services, and implementation requirements.
- Maintain detailed records of quotations, customer interactions, and sales opportunities within the CRM system, ensuring accurate pipeline visibility and forecasting.
- Support the Outside Sales team by preparing pricing strategies, customer presentations, proposal documentation, and commercial analyses for new and existing accounts.
- Monitor market conditions, carrier pricing, and industry trends to develop competitive pricing strategies and identify opportunities for new business.
- Work closely with the Operations and Customer Service teams to ensure a seamless transition from quotation to implementation and ongoing customer support.
- Prepare regular reports on quotation activity, conversion ratios, pipeline status, and commercial performance for the Intercom USA Management Team.
- Report directly to the Intercom USA Management Team, providing visibility into active opportunities, pricing strategies, key customer developments, and business growth initiatives.
- Contribute to the continuous improvement of quotation processes, pricing methodologies, and commercial best practices to enhance customer experience and increase sales effectiveness.
Qualifications
- At least 2 years of relevant and recent experience in Freight Forwarding and/or Customer Service
- Freight Forwarding experience is mandatory
- Organizational and time management skills to handle tasks
- Strong written/oral communication and organizational skills are required
- Experience with CARGOWISE is a plus
Pay: $23,000.00 - $30,000.00 per year
Benefits:
Work Location: In person
