The Garage Door Sales Service Technician is responsible for inspecting, diagnosing, repairing, and installing residential garage door systems while delivering five-star customer experience from start to finish.
This position goes beyond repairing garage doors. Every technician is expected to educate homeowners, present professional recommendations, and help customers choose the solution that best fits their needs and budget.
Successful technicians understand that technical expertise builds credibility, but communication, trust, and professionalism create customers for life.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to recognize the contributions of others), Hungry (self-motivated and driven to improve), Smart (emotionally intelligent and customer-focused), Safety-Minded (committed to safe work practices), Quality-Minded (takes pride in doing the job right the first time), and Dependable (recognizes teammates and customers are counting on them).
Apply directly by following the link below.
https://secure4.saashr.com/ta/6155567.careers?ApplyToJob=1023691395&full_apply=&jobid=1023691395
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Perform comprehensive garage door inspections on every service call.
- Diagnose garage door system issues accurately and efficiently.
- Clearly explain problems, safety concerns, and available solutions to homeowners
- Present Good, Better, Best repair and replacement options using company sales processes.
- Building customer confidence through education rather than pressure
- Close recommended work ethically while helping customers make informed decisions. Perform repairs, maintenance, and installations to DoorForce quality standards.
- Install new garage doors and opener systems assigned.
- Complete digital estimates, invoices, photos, and job documentation
- Maintain a clean, organized company vehicle and professional appearance.
- Deliver five-star customer service that earns repeat business and online reviews.
- Meet performance expectations for revenue, average ticket, customer satisfaction, and close rate.
- Contribute to the growth of Door Force through professionalism, teamwork, and continuous improvement.
- Build trust with homeowners within the first few minutes of every appointment.
- Perform complete garage door system inspections, not just the reported repair.
- Educating customers on safety, reliability, and long-term value
- Recommend the right solution based on the customer's needs and budget!
- Confidently present multiple repair and replacement options
- Perform repairs and installations with exceptional workmanship!
- Delivering outstanding customer experience that generates referrals and repeat business.
- Manage time efficiently while maintaining route productivity.
- Maintain communication with dispatch and management throughout the workday.
- Represent DoorForce with professionalism both on and off the job.
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Assist with basic shop organization and vehicle maintenance.
- Support training of new technicians as the team grows.
- Assist in staging materials and preparing for installations.
- Participate in process improvement discussions and provide field feedback.
- Supporting occasional warehouses or inventory organization as needed
- Perform other duties assigned to support the growth and success of the business.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Ability to lift and carry up to 75 pounds regularly.
- Ability to stand, walk, bend, kneel, and reach for extended periods.
- Ability to work with tools and equipment in residential garage environments.
- Ability to climb ladders and work at heights as required.
- Ability to work in varied weather conditions including heat, cold, and rain.
- Ability to safely navigate job sites including driveways, garages, and uneven surfaces.
- Frequent use of hands, tools, and equipment for installation and repair tasks
- Must maintain a valid driver’s license and be comfortable driving daily.
COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:
- Technical Competency with the ability to accurately diagnose and repair garage door systems.
- Customer Experience Competency with the ability to build trust and exceed homeowner expectations.
- Consultative Sales Competency with the ability to educate customers, present options, and confidently recommend the right solution.
- Communication Competency with the ability to simplify technical information for homeowners.
- Time Management Competency with the ability to maximize productivity while maintaining quality.
- Safety Competency with unwavering attention to safe work practices
- Knowledge of garage door systems including springs, openers, tracks, and hardware (or ability to learn quickly)
- Understanding of common repair techniques and installation practices
- Basic knowledge of tools, materials, and equipment used in garage door service.
- Understanding of customer service expectations in a residential setting
- Familiarity with mobile job tracking systems or ability to learn quickly.
- Willingness to travel to training and educational events provided by the company.
- Strong mechanical and technical skills
- Clear verbal communication skills with the ability to explain issues and options.
- Professional consultative selling skills
- Strong closing ability built on trust and education.
- Ability to present Good, Better, Best options confidently.
- Strong objection handling and customer communication skills
- Relationship-building skills that generate repeat customers and referrals.
- Time management and organizational skills
- Problem-solving and troubleshooting skills.
- Ability to operate tools and equipment safely and effectively.
- Basic mobile technology skills for job tracking and communication.
- Ability to diagnose and repair garage door systems independently.
- Ability to communicate confidently with customers and guide decision-making.
- Ability to perform physical labor consistently throughout the day.
- Ability to manage multiple jobs and maintain schedule efficiency.
- Ability to work independently with minimal supervision.
- Ability to remain calm and professional in high-pressure or urgent situations.
- Ability to learn quickly and adapt to new systems, processes, and tools.
EDUCATION & EXPERIENCE:
REQUIRED:
- High school diploma or equivalent required
- 1–3 years of experience in a mechanical, construction, or service-related field
- Valid driver’s license with a clean driving record
- Ability to safely operate tools and perform physical work.
- Strong work ethics and willingness to learn.
PREFERRED:
- Experience in garage door service or installation
- Experience in a skilled trade such as HVAC, electrical, or construction
- Experience working in a customer-facing role.
- Familiarity with service-based business operations – Service Titan
ADDITIONAL INFORMATION:
- This role requires daily local travel to customer homes and job sites.
- Must be available during business hours and responsive to schedule changes.
- Work schedule may vary based on customer demand, including occasional evenings or weekends.
- Technicians are expected to represent the company professionally at all times.
- This role will evolve as the business grows and additional team members are added.
Pay: $28.00 - $38.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
