Kindae Dermatology and Aesthetics is a premier provider of surgical, cosmetic and comprehensive medical dermatologic care at our state-of-the-art clinic in Anchorage, AK. We prioritize compassionate care, a premium patient-first approach and exceptional customer service. We are seeking an exceptionally polished, personable, and organized medical receptionist to join our team.
We provide a comprehensive compensation and benefits package, including competitive wages, a generous benefits package with health insurance, 401(k) retirement plan, three-day weekends, paid time off, product and treatment discounts, opportunities for learning and advancement and a collaborative work environment.
Job Responsibilities:
· Provide exceptional customer service and respectful communication
· Greet patients with professionalism and warmth
· Address patient questions, concerns, and requests with empathy and discretion
· Answer phone calls, text and email inquiries in a timely, polite manner
· Utilize EMR to schedule, confirm, and manage patient appointments
· Manage patient check-in and check-out processes efficiently
· Collect payments, process transactions, and issue receipts
· Maintain a clean, organized, and welcoming front desk and reception area
· Verify consent forms, intake forms, and ensure a seamless handoff to clinical staff
· Maintain accurate client records and documentation
· Educate patients on services and skincare products as needed
· Assist with inventory and general administrative tasks
· Support the provider and anticipate the needs of the clinic throughout the day
· Uphold the practice’s brand standards and service expectations
Desired Qualities:
· Detail-oriented and resourceful
· Strong computer and typing skills
· Honest, ethical, and compassionate
· Team player with an outstanding work ethic
· Excellent attendance, punctuality, and reliability
· Polished, professional appearance and demeanor
· Exceptional communication, both verbal and written
· Ability to maintain patient confidentiality and adhere to HIPAA regulations
· Strong organizational skills with the ability to manage multiple tasks efficiently
Job Qualifications:
· High school diploma or equivalent required
· Proficiency in Microsoft Office applications
· Comfortable discussing payments, balances, deposits, and clinic policies professionally
· 1+ year of front office, medical office, or customer service experience preferred
· Experience with EMR/scheduling software and point-of-sale/payment systems a plus
· Experience in dermatology, plastic surgery, or aesthetics is a plus but not required - we will train the right person.
Job Benefits:
· Competitive pay
· Health insurance
· 401(k) retirement plan
· Paid Time Off (PTO)
· Three day-weekends
· Office hours: Tuesday - Friday: 7:30 AM -5:30 PM
· Nights, weekends, and holidays off
· On-the-job training
· Opportunities for growth, professional development, and advancement
· Discounts on skin care products and cosmetic treatments
The ideal candidate is passionate about delivering exceptional customer service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. This role is essential in ensuring a smooth, welcoming, and professional experience for every patient from the moment they contact us. If you thrive in a dynamic environment and have a passion for skin health and patient care, we’d love to hear from you!
Pay: $20.00 - $23.00 per hour
Work Location: In person
