JOB TITLE: Call Center Representative JOB CLASS: Non-Exempt
DEPARTMENT: Call Center
REPORTS TO (Job Title): Offensive Coach
JOB SUMMARY:
Performs a variety of administrative tasks to support the Sales/Service/Production Departments. Primary telephone contact for all customer interactions including answering calls, setting sales appointments, mailing customers information and following up with customers on a variety of issues. Keeps customer records current and updated. Able to back up Lead Support & Client Support in other departments as needed. Supports the management and The Mission, Vision and Values of Healthy Space Systems LLC.
ESSENTIAL JOB FUNCTIONS:
1. Represents Healthy Spaces through telephone customer contact. Answers calls, sets sales appointments, and follows up with customers on a variety of issues/occasions. Specializes in the sales department, yet handles any customer situation to back up Lead Support & Client Support in other departments. (40%)
2. Keeps customer records and files current and updated, as well as sends customers
information about the company and/or services performed. Specializes in the sales department, yet handles any customer situation to back up Lead Support & Client Support in other departments. (40%)
3. Performs administrative functions to support the sales department, yet assists with other administrative projects for other departments as needed. (20%)
MARGINAL JOB FUNCTIONS:
1. Performs other related duties as requested or assigned by management.
DIRECT REPORTS:
None
NECESSARY KNOWLEDGE, SKILLS, ABILITIES (KSAs) and TALENTS:
1. Knowledge of customer service principles and practices.
2. Skill in operating personal computer and programs such as spreadsheets, database, and word processing software.
3. Skill in verbal and written communication.
4. Ability to handle a variety of tasks.
5. Ability to perform accurate data entry.
6. Possess talent and personal traits:
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Cooperation
-
Customer Service Acumen
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Organization of Work
-
Attention to Detail
-
Verbal Communication
-
Tolerance for Stress
-
Integrity
EDUCATION AND EXPERIENCE:
1. High school diploma, some college preferred;
2. One (1) year experience in customer service, call center or related position; or,
3. An equivalent combination of education and experience.
PHYSICAL REQUIREMENTS:
0-24%
25-49%
50-74%
75-100%
Seeing:
Must be able to see well enough to read reports, data, statistics & information on computer screen.
X
Hearing:
Must be able to hear well enough to communicate on the telephone and in person.
X
Fingering/Grasping/Feeling:
Must be able to operate computer & calculator.
X
Climbing/Stooping/Kneeling:
X
PHYSICAL DIMENSIONS for Lifting, Carrying, Pushing, Pulling:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Job involves sitting most of the time. Jobs are sedentary if standing and/or walking are required only occasionally.
