Pay: $18.00 – $26.00 per hour (based on experience)
Location: Bay City, MI (In Person)
Job Description
Bierlein-Trombley Electric (BTE) is seeking an organized, proactive, and solutions-oriented Operations Coordinator to support our growing Traverse City branch while assisting with administrative operations across the company.
This role is ideal for someone who thrives on helping others succeed, enjoys coordinating many moving pieces at once, and takes ownership of tasks without needing constant direction.
The primary responsibility of this position is supporting the Traverse City Branch Manager and team by handling administrative, scheduling, customer service, permitting, and operational coordination duties. By taking ownership of these responsibilities, this person allows our field leaders to focus on customers, jobsite visits, team development, estimating, and business growth.
Key Responsibilities
Traverse City Branch Support (Primary Focus)
- Serve as the primary administrative support person for the Traverse City Branch Manager and field team
- Assist with managing calendars, scheduling priorities, and administrative follow-up items
- Track outstanding customer requests, job issues, and open action items until resolved
- Monitor email communications and assist with follow-up on pending items
- Coordinate schedules and job flow using BuildOps
- Ensure jobs are properly set up and maintained within company systems
- Support technician dispatching and scheduling coordination
- Ensure required information is available for field personnel before work begins
- Track open quotes and proposals, ensuring they are assigned and progressing
- Follow up with estimators, project managers, and customers regarding quote status
- Ensure signed contracts and approved proposals are received and documented
- Support timecard review and approval processes
- Monitor job progress and communicate potential delays or issues
- Assist with job closeout, customer follow-up, and billing readiness
- Request and track customer reviews upon project completion
Permitting & Utility Coordination
- Pull permits when required, ensuring correct jurisdiction, forms, and documentation
- Coordinate inspections with municipalities, customers, contractors, and field personnel
- Coordinate utility disconnects, reconnects, and new service requests
- Manage Miss Dig requests for underground work
- Track permit, inspection, and utility status to avoid project delays
Customer Service & Office Support
- Answer incoming phone calls and route customers to the appropriate team member
- Serve as a professional point of contact for homeowners, builders, contractors, vendors, and utility companies
- Respond to customer inquiries and assist with scheduling requests
- Greet walk-in customers and visitors
- Order office supplies and maintain office resources
- Perform general office administration and data entry
- Assist with miscellaneous administrative tasks that help keep operations running smoothly
Bay City Team Support (Secondary Focus)
When Traverse City administrative responsibilities are under control, this position will assist the Bay City team with:
- Permit applications and coordination
- Miss Dig requests
- Inspection scheduling
- Utility coordination
- Administrative project support
- Customer communication
- General office operations
- Other duties that support company efficiency and customer service
Qualifications & Experience
- Prior experience in service coordination, dispatching, construction administration, office management, or a trades-related environment preferred
- Strong organizational and multitasking abilities
- Proven ability to take initiative and solve problems independently
- Comfortable working in a fast-paced environment with changing priorities
- Strong customer service and communication skills
- Experience with permits, inspections, utilities, scheduling, or construction operations is a plus
- Proficient with Microsoft Office and CRM systems
- Familiarity with BuildOps or similar software is preferred
- Familiarity with AI tools such as Copilot or ChatGPT is a plus
- High attention to detail
- Self-motivated, dependable, and accountable
- Valid driver's license
What Success Looks Like
- The Traverse City Branch Manager spends more time in the field, with customers, and growing the branch
- Jobs move smoothly from customer request to completion
- Quotes, permits, inspections, and paperwork do not fall through the cracks
- Customers receive timely communication and excellent service
- Completed jobs are closed out quickly and billed promptly
- The Bay City office has additional support for administrative tasks and overflow responsibilities
What We Offer
- Competitive hourly pay based on experience
- Bonus opportunities
- Medical, Dental & Vision insurance
- Company-paid life insurance and short-term disability
- 401(k) with company match
- Paid time off
- Stable, respected company with long-term growth opportunities
Job Type: Full-Time
Work Location: In Person (Bay City, MI)
Pay: $18.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
