MAI Mission
The Musical Arts Institute is a nonprofit music education organization that serves children and young adults on the southside of Chicago. At our core, we endeavor to advance the skills and talents of our students in areas where music training is either inaccessible or unavailable. We provide a culturally rich, intense training platform in music spanning both classical and contemporary genres. In addition, through our partnerships with Chicago Public Schools (CPS) and other community organizations, we accommodate extended in-school and after school programming.
About the Role
The Director, Programs and Operations (DPO) leads and manages the strategic direction of the organization’s programmatic and operational functions to advance the agency’s mission. Working closely with the Executive Director and the Board of Directors, the DPO will ensure program excellence, operational effectiveness, and alignment with the organization’s goals and values.
As a member of the senior leadership team, the Director, Programs and Operations, is expected to have a broad knowledge of program management, operational leadership, staff supervision, and organizational culture.
Essential Role Responsibilities:
Under the leadership of the Executive Director (ED), the Director, Programs and Operations responsibilities will include:
Leadership:
- Ensure the implementation of MAI’s strategic goals and initiatives across all programs and operations
- Assist with the development of operational and programmatic budgets, policies, and procedures
- Structure and execute standard operating protocols and drive deadlines, milestones, processes, and assessments to full completion
- Champion operational efficiency and effectiveness across the organization
- Keep senior management informed with detailed and accurate reports and/or presentations
Program Management:
- Oversee the planning, execution, and evaluation of all MAI programs, ensuring high-quality delivery and measurable outcomes
- Supervise program staff and provide professional development opportunities and performance feedback
- Collaborate with community partners and schools to expand and strengthen program offerings
- Monitor program budgets and ensure compliance with funding requirements and organizational policies
- Collect and analyze program data to inform decision-making and continuous improvement
Operations:
- Manage daily operations, including facilities, scheduling, and resource allocation
- Develop and implement policies and procedures to enhance organizational effectiveness
- Oversee risk management, safety, and compliance with regulatory standards
- Lead efforts to improve internal systems and processes
Communications and Stakeholder Engagement:
- Build and maintain strong relationships with key stakeholders, including students, families, staff, community partners, and funders
- Represent MAI at community events, meetings, and public forums
- Collaborate with the communications team to promote program visibility and engagement
Position Qualifications:
- A BA/BS in Business Management, Education, Nonprofit Administration, or a related field is preferred
- Minimum of 7+ years of progressive experience in nonprofit program management and operations
- Demonstrated leadership, problem-solving, and strategic management experience
- Excellent oral, written, and interpersonal communication skills
- Flexibility with regard to schedule and occasional travel
- Strong proficiency in Microsoft Office Suite (Word, Excel, etc.)
- Ability to excel in a fast-paced environment and manage multiple priorities
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Work Location: In person
