Position Summary: Part-time; (Mon, Wed, Friday; 8-4:30pm, 1/2 day on Thurs):
Hours: 29 hours/week
The Receptionist position handles patient registration, appointment scheduling (in-house, surgical and radiology), insurance referrals, precertification of radiology orders, patient account collection over the phone and at check out, documentation of incoming/outgoing calls (routing appropriately), claim creation, desktop management, processing incoming mail, and all other administrative functions for Fore River Urology patients. The individual is responsible for courteously and immediately greeting and directing patients to assure and maintain a smooth patient flow.
Key Outcomes:
- Greet, register and/or check patients’ current demographics and insurance information for patients’ appointment.
- Schedule appointments by phone, mail or in person, and re-schedule appointments at the patients request and convenience.
- Working with patients, surgeon’s and the local Hospital and Medical Facility’s to schedule radiology and surgical procedures (including precertification).
- Provide back up to referral functions as needed.
- Screen and/or provide information and direct calls to appropriate department/staff to expeditiously assist patients.
- Communicate, both written and oral, information to clinical and non-clinical staff as requested by patients, outside callers, inside callers (i.e., test results, prescription refills, medical inquiries).
- Collect and record correct payment from patients; provides proper receipt; reconcile cash on a daily basis.
- Perform other duties as requested/required.
- Cross trained in all functions of the front desk area.
- Learn all aspects of working in a Total Quality Environment (ie, team building skills, communication skills, how to give and receive feedback, facilitation, etc).
Education/Experience:
- High school diploma or equivalent required, post-secondary education preferred.
- Experience in a physician’s office setting or outpatient clinic preferred.
- Medical background with a working knowledge of medical terminology preferred.
Skills/Knowledge/Competencies (Behaviors):
- Excellent computer skills
- Experience with "front line" customer service.
- Ability to communicate clearly with patients, co-workers, other departments and medical staff in a pleasant and professional manner
- Ability to follow oral and written instructions.
- Ability to work in busy environment and to prioritize.
- Ability to think clearly and reorganize priorities on short notice.
- Must be warm and empathetic toward patients and respect the confidentiality of the patients’ medical and financial accounts.
Fore River Urology Core Competencies:
- Communication: Provides timely, concise, and audience appropriate information orally and/or in writing.
- Initiative: Proactively focuses efforts and energy on successfully attaining goals and objectives.
- Work Habits and Productivity: Able to maximize time to produce timely, quality results.
- Teamwork and Relationship with Others: Collaborates with a variety of individuals by establishing and maintaining constructive relationships.
- Customer Focus: Demonstrates commitment to meeting the expectations of internal and external customers.
Fore River Urology provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
Ability to Commute:
- South Portland, ME 04106 (Required)
Ability to Relocate:
- South Portland, ME 04106: Relocate before starting work (Required)
Work Location: In person
