This position is for the Diamond Springs Location.
Doggie Daycare and Boarding ManagerAbout Us
At Care-A-Lot Pet Supply, we're all about providing paws-itively amazing care for pets and delivering top-tier service to their owners. If you're someone who thrives in a fun, fast-paced environment and loves animals, we want you on our team! As our new Doggie Daycare and Boarding Manager, you'll play a key role in ensuring everything runs smoothly, from the care of our furry friends to keeping our human clients smiling. Sound like your dream job? Keep reading!
Position Overview
We're looking for an enthusiastic, people-loving (and pet-loving) Manager to oversee our Diamond Springs Doggie Daycare facility. You'll lead a team of dedicated employees, ensure every pet receives exceptional care, and drive the overall success of the facility through strong leadership, operational excellence, and outstanding customer service.
What You'll Do (AKA Your Paw-some Responsibilities)
- Manage the day-to-day operations of the facility, ensuring exceptional care for pets and outstanding service for clients.
- Recruit, train, coach, and develop team members while fostering a culture of accountability, teamwork, and exceptional customer service.
- Monitor occupancy, labor costs, customer satisfaction, revenue goals, staffing, scheduling, and overall facility performance to ensure the continued success of the facility.
- Ensure all company policies, safety procedures, and animal care standards are consistently followed.
- Partner with company leadership to drive occupancy, increase customer retention, and support local marketing initiatives.
- Lead by example by actively supporting daily operations and assisting the team as needed.
- Create and refine operating procedures that promote efficiency, consistency, and high-quality service.
- Ensure all team members receive ongoing training and development to maintain high standards of care, safety, and customer service.
- Monitor departmental budgets and recommend pricing or operational adjustments when appropriate.
- Handle client concerns and service issues professionally and effectively.
- Set goals, track progress, and help your team achieve success.
- Prioritize tasks, delegate effectively, and maintain a well-organized operation.
- Ensure supplies and equipment are adequately stocked, maintained, and available when needed.
- Be available to provide facility support during weekends, holidays, and other peak business periods.
- Take on special projects and additional management responsibilities as needed. No two days are the same!
What We're Looking For in Our New Team Leader
- Excellent communication and interpersonal skills with both people and pets.
- 2+ years of leadership or management experience required.
- Previous experience in pet care, animal services, retail management, hospitality management, childcare management, or a similar customer-focused environment preferred.
- Strong decision-making, problem-solving, and organizational skills.
- A self-starter with a strong attention to detail and a willingness to jump in where needed.
- Proven leadership and training abilities that bring out the best in a team.
- Ability to work independently while also fostering a collaborative team environment.
- Flexible, adaptable, and able to thrive in a fast-paced setting.
- Ability to stand for extended periods, lift up to 50 pounds, and safely interact with dogs of all sizes and temperaments.
- Availability to work a flexible schedule, including weekends, holidays, and occasional evenings, based on business needs.
Why You'll Love It Here
- Competitive pay and benefits.
- Opportunities for career growth and professional development.
- A supportive, team-oriented environment filled with people who are passionate about pets.
- A workplace that values creativity, innovation, accountability, and exceptional service.
- No two days are the same, offering new challenges, learning opportunities, and rewarding experiences every day.
Ready to Join Us?
If you're looking for a role that combines leadership with a love for animals, we'd love to meet you!
Please apply at www.carealotpetresorts.com/careers/ and complete the accompanying survey.
Care-A-Lot Pet Supply is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where all employees, and pets, feel welcome and valued.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Days:
- Holidays
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Virginia Beach, VA 23455 (Preferred)
Ability to Relocate:
- Virginia Beach, VA 23455: Relocate before starting work (Preferred)
Work Location: In person
