Description:
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Videni Concepts, LLC standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Always comply with Videni Concepts, LLC standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor.
- Initiate and complete the End of Day process.
- Run all reports as required for Food and Beverage audit.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, servers, and desk agent’s paperwork, etc.).
- Maintain cashiering responsibilities as per Front Office procedures according to Videni Concepts, LLC standards.
- Maintain Front Office computer system operation according to Brand standards.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to Videni Concepts, LLC standards.
- Maintain proper record keeping (i.e., log books, etc.) according to Indigo One, LLC.
- Be familiar with all Videni Concepts, LLC policies and house rules.
- Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all
folio/banquet check back-up to the bills.
- Maintain radio contact with other associates during entire shift.
- Have a working knowledge of security procedures.
- Ensure associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.’s.
- Train any new Night Auditors as requested by management.
- Run morning reports according to Videni Concepts, LLC procedures.
- Deliver or assign delivery of Express Check-Out's.
- Follow up to ensure that nightly walk-through includes removal of all room service trays.
- Handle items for “Lost and Found” according to the standard.
- Complete any reports as requested by management in a timely manner.
- Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
- As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
- Attend meetings as required by management.
- Perform any other duties as requested by the Guest Services Manager or any other member of management.
Requirements:
- At least 1 year of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- Previous supervisory responsibility preferred.
- Must be able to work independently and with minimal supervision.
- Knowledge of Accounting Principles.
- Must be able to problem solve and troubleshoot to resolve guest issues that may arise and
respond to emergency situations.
- Must be proficient in Windows operating systems, company approved spreadsheets and word
processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing,
identifying and solving problems, as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and
consider, adjust, or modify to meet the constraints of the need.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
- Must maintain composure and objectivity under pressure.
