SUMMARY OF RESPONSIBILITIES:
The Company proudly promotes its strong core values which are 1) Freedom to Innovate, 2) Everyone and Everything Matters, 3) Excellence in Delivery, 4) Time to Understand…and 5) Real Love.
The Talent Engagement Manager on-site is accountable for creating collaborative relationships with all end users in assigned client accounts by gaining a thorough understanding of the client’s business resulting in total customer satisfaction and attainment of financial objectives.
This person will serve as the primary on-site representative for all contingent workforce activity, maintaining a daily presence on the production floor as required.
The position is responsible for providing outstanding customer service and direct recruitment for all open requisitions.
DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time):
- Manage daily attendance, timekeeping validation, call-offs, tardies, and schedule adherence for the workforce. 50%
- Conduct new hire orientations, job walk throughs, and first day check ins to ensure worker readiness and understanding of job expectations. 50%
- Perform regular floor walks to observe productivity, safety compliance, and worker engagement. 70%
- Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy. The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs.100%
- Develop and implement effective and result orientated recruitment and placement strategies. 85%
- Communicate and coordinate the various aspects of the On-Site operations to ensure compliance with established policies and procedures as well as local, state and federal laws and guidelines (Worker’s Compensation, Unemployment, HR, Legal, WOTC, Account Management System, etc.).100%
- Effectively market qualified candidates to respective hiring managers creating a result.25%
- Coordinate order activity, monitor performance and manage revenue of assigned client in accordance with negotiated guidelines.75%
- Follow up on pay/bill related issues to ensure timely resolution.20%
- Prepare, customize and analyze reports, identify trends/problem areas, review results and recommend problem resolution and improvements to the client/affiliate subcontractors.20%
- Implement all corporate programs and initiatives in a timely manner.100%
- Meet and exceed personal productivity requirements.100%
- Responsible for ongoing training and development. 100%
- Coach and counsel associates on behavioral and performance issues, document and take corrective action as necessary.50%
- Act as the first point of escalation for employee relations issues performance concerns, or attendance challenges. 100%
- Enforce and support all site-specific safety policies, PPE requirements, and OSHA guidelines. 100%
- Bring forward fresh recruitment strategies to increase candidate satisfaction and to grow the account.
- Other duties, responsibilities and efforts as assigned. 75%
MARGINAL FUNCTIONS (each function listed indicates % of time):
- Participate in company trainings and leadership development meetings not directly tied to daily on-site operations 5%
- Support Client Success Manager with client audits by gathering documentation or reports 5%
- Support offsite job fairs and hiring events 10%
- Create, implement and support employee engagement activities, such as recognition events, morale initiatives, or site celebrations, with approval from the client 10%
REQUIRED QUALIFICATIONS:
- 2+ years’ experience supporting a high-volume, fast paced light industrial environment.
- Strong interpersonal organizational and communication skills.
- Proven ability to manage large contingent workforces (50+).
- Creative and business writing skills (policies, quarterly/annual reviews, performance objectives, marketing materials, etc.)
- Adaptability, flexibility and ability to maintain effectiveness during change.
- Ability to work flexible/extended hours, when necessary, stand and walk for extended periods, exposure to noise, machinery and use of PPE as required.
SUPERVISION EXERCISED/ #OF STAFF:
None
LANGUAGE/COMMUNICATION SKILLS (written & verbal):
- Language: English. Bilingual Spanish highly preferred.
- Must demonstrate effective written, verbal, and electronic communication skills.
COMPUTER/SYSTEM SKILLS REQUIREMENTS:
- Proficient in using MS Office Excel, Word and Outlook.
- Typing speed 40+ wpm
- Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.
SKILLS REQUIREMENTS:
- Proven ability to coach, counsel and document performance issues in a fair and consistent manner, adhering to law
- Working knowledge of OSHA standards and PPE enforcement
- Ability to execute creative local recruiting strategies
- Understanding time to fill, retention, quality of hire and turnover metrics in a contingent environment
- Regularly communicate professionally with multiple stakeholder levels (floor Supervisors, Warehouse Manager, HR, etc.)
CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
N/A
WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:
The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.
MENTAL DEMANDS (list below indicates % of time):
- Stay focused and productive when working independently or remotely. 100%
- Interact with a variety of individuals positively and collaboratively. 100%
- Perform under pressure with multiple tasks with competing deadlines, and complex problems. 100%
- Exercise sound independent judgment in making suitable placement decisions and recommendations based on the requirements of the positions. 100%
- Respond with good judgment to negative or demanding customer and employee feedback.100%
- Understand, remember, and follow written, video, and verbal instructions.100%
- Intelligence to learn new procedures and tools quickly and apply them accurately. 100%
- Communicate with and work in proximity to employees, clients, and candidates weekly.100%
- Collect and enter data in the assigned systems each day.100%
PHYSICAL DEMANDS (list below indicates % of time):
The percentage of time performing physical requirements may fluctuate based on any reasonable accommodation.
- Speaking: 90%
- Driving: 5%
- Hearing: 90%
- Repetitive Motion: 30%
- Standing: 50%
- Air & Public Travel: <15%
- Twisting: 5%
- Sitting: 90%
- Operating Equipment: 2%
- Bending: 5%
- Walking: 50%
- Lifting: 2%
- Carrying: 5%
Benefits:
We are very excited to offer an array of benefit programs for our employees. Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution. Eligible employees can enroll with an effective date the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part time or covered under a local ordinance that requires a greater number of paid sick days. Paid time off accrues immediately at 2 hours per semi-monthly pay period for full time employees, and a prorated amount for part time employees based on the percentage of a 40 hour work week worked. Accrual increases with tenure at certain anniversary dates. The Company offers 11 paid holidays. The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The Know Your Rights poster is available here: Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
The pay transparency policy is available here: Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] for assistance.
The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
Vets/Disabled
