The Melbourne Police Department offers a salary competitive with other local law enforcement agencies. The current starting salary range for Communication Officers is $47,442.46 to $53,344.20 annually ($22.80 - $25.64 hourly). Upon successful completion of the training period, candidates will receive a minimum 5% pay increase. Salary ranges are evaluated annually, and wage adjustments are approved by City Council. The City also provides a 4% shift differential pay for communication officers assigned to evening and midnight shifts after successfully completing training, as well as incentive pay for specialty teams.
Applicants with less than 2 years' experience qualifies for a $2,500.00 sign-on bonus.
Applicants with a minimum of 2 years' experience working in a PSAP or 911 Center may qualify for a $5,000.00 sign-on bonus.
Under the general supervision of the Communications Shift Supervisor, the Communications Officer II must successfully complete all phases of the required training program to serve as a critical link between the public and emergency responders by receiving, prioritizing, and relaying emergency and non-emergency information for the City’s public safety services. Responsibilities include answering 911 and non-emergency calls and taking appropriate action; processing and dispatching telephone and radio communications; monitoring alarm and emergency systems; managing high-stress public interactions; and ensuring accurate transmission and documentation of information in accordance with established procedures, policies, and guidelines. Work is reviewed through direction, observation, conferences, and evaluation of results obtained. This position is characterized by the continued development of academic and professional knowledge as required by the Florida Department of Health 911 Public Safety Telecommunication Program and the professional standards of the City of Melbourne Communications Center. Performs other duties as required.
