This role will work out of Plano, TX branch office.
Join our team in Plano, TX, where you’ll be the friendly, knowledgeable voice our customers count on. As a Customer Service Representative, you’ll partner closely with our outside sales team to make every customer interaction smooth, solutions-focused, and memorable, helping keep orders moving and relationships strong.
What You'll Do
-
Be the first point of contact for customers — by phone, fax, and email — helping them place orders, process returns, and get quick answers to their questions and concerns.
-
Keep customers in the loop by estimating delivery dates, drawing on your knowledge of vendor production and shipping schedules.
-
Dig into customer questions and challenges, and bring solutions rather than just answers.
-
Put together quotations and coordinate the details that help our sales team close the deal.
-
Set up new customer accounts with accurate, complete information in our database.
-
Build and maintain strong relationships with our supplier partners.
-
Spot opportunities to introduce customers to new products and services.
-
Schedule appointments for our outside sales team, keeping their calendars running smoothly.
-
Turn inbound calls into new opportunities for the business.
-
Represent our suppliers with professionalism as their delegate.
-
Monitor stock levels for customer-specific inventory.
-
Collaborate with the team in weekly funnel meetings to align on priorities and wins.
-
Pitch in on other projects and duties as they come up. We’re a team that supports each other.
-
Follow the quality processes and procedures established by The Hartfiel Company, and help bring our mission, vision, and values to life every day.
What We're Looking For
-
An associate’s degree from an accredited college or technical school, and/or one to three years of experience in customer service or a related field, is preferred.
-
Don’t check every box? Education and experience requirements may be waived at management’s discretion for the right candidate.
-
A team-first mindset, strong communication skills, and a genuine desire to help customers succeed.
What We Offer
-
Medical, Dental, and Vision Insurance
-
401k Match
-
Tuition Reimbursement
-
Generous PTO
-
And more
