Position Title: Mortgage Recording Supervisor
Classification: Exempt /Full-Time
Location: St. Paul, MN
?Indecomm is an Equal Employment Opportunity Employer?
JOB SUMMARY:
Manage and oversee the overall workflow processes for mortgage recording, ensuring fast and accurate documentation; quality customer service, and serving as the supervisor in providing training/coaching to direct reports/team members.
RESPONSIBILITIES:
Manage and oversee the recording processes of mortgage documents:
- Manage continuous process improvement for intake, processing and tracking of recorded documents, database, filing, proofing, processing and assembly of documents, etc.
- Track and meet turn time for the process through daily reports. Ensure documents are recorded in a timely manner with no backlog.
- Assign responsibilities to the team members and track completion. This includes rejections, exceptions, and other offshore clarifications/queries.
- Communicate with management on any and all issues/concerns and keep open communication with all internal groups.
- Interface with other supervisors regarding rejected documents and standard procedures that may require review with their team members.
- Adapt quickly to new processes and communicate (verbal, written and spreadsheet updates) new processes to team members and affiliate in India;.
- Communicate daily with the co-workers in India regarding training, processing issues and updates.
- Create and provide training materials and direction for processing remote workforce.
Manage/supervise team members/temporary staff:
- Conduct a needs assessment and determine appropriate team / temporary staff level.
- Provide guidance and direction to team members towards their professional development.
- Identify training needs, plan and train staff, and ensure updated procedures are in place
- Track team productivity metrics, accuracy and turn time.
- Develop and create team initiatives.
- Conduct staff performance reviews and plan corrective action.
- Maintain and update job descriptions as needed.
- Monitor, verify, track, and approve time and attendance for all team members.
Administrative:
- Process mortgage documents to include rejections and resubmissions.
- Proof incoming documents and anticipate any issues regarding implementation of process changes.
- Daily maintenance of various spread sheets.
- Serve as backup/assist the recording team when workload dictates.
- Create/generate e-mails, memos, general correspondence, and procedure manuals.
- Provide detailed information in one-on-one and small/large group situations to customers, clients and other employees of the organization.
- Attend and convene various meetings (e.g., team reviews, remote team calls)
- Test, develop and implement standardized processing procedures facilitating production on systems developed by IT.
