Associate Director, SSD Experience
College Board - Operations
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type: This is a full-time position
The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to its central role in supporting College Board’s mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.
As the Associate Director of SSD Experience, you will apply your operational expertise to support the mission-critical functions that ensure accommodated testers have an inclusive and reliable testing experience. You will collaborate across cross-functional teams to establish the processes and practices that drive consistent, repeatable delivery of digital assessments for students with accommodations and the staff who support them.
In this role, you will serve as the operational integrator for the SSD Experience, translating product strategy and process improvements into scalable, real-world execution across testing programs. Working in close partnership with the SSD Experience Product Owner, you will ensure new capabilities, workflows, and policies are effectively operationalized—driving readiness, resolving friction points, and enabling consistent delivery. While the Product Owner defines the roadmap and prioritization, you will focus on ensuring those solutions work in practice, identifying gaps, and continuously improving the end-to-end operational experience.
Support Accommodation Management (50%)
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.
