Position Overview
Social Sparrow is hiring a full-time employee to serve as a Client Success Manager on the company’s growing team. Client Success Managers are responsible for contributing to business growth through creating and maintaining long-term client relationships.
Just a little heads up.
We are looking for someone that wants to be a part of a growing, tech based, people-centered environment and is looking for a career move, NOT just another job. This position will begin as full time.
You are perfect for this role if you LOVE people. Seriously. You are the type of person who genuinely enjoys building relationships and staying connected with your clients. You'll be responsible for managing 30–40 client partnerships and ensuring each client feels supported, informed, and cared for throughout their experience with Social Sparrow.
You may be an "I" on the DISC personality assessment or have "WOO" as one of your CliftonStrengths, but more importantly, you are energized by helping people succeed. You are organized, proactive, solutions-focused, and comfortable having both encouraging and difficult conversations when needed.
We are looking for someone who thrives in a fast-paced environment, takes ownership of their responsibilities, and enjoys collaborating with a team while working independently. If you're looking for an opportunity to grow with a company that values people, leadership, and long-term development, we'd love to meet you!
Success in This Role Looks Like:
- Clients feel cared for, informed, and supported.
- Communication is proactive rather than reactive.
- Client onboarding experiences are smooth and timely.
- Questions and concerns are addressed quickly and professionally.
- Strong relationships are maintained across a portfolio of 30–40 clients.
- Internal teams receive accurate and timely information needed to support client success.
- Clients remain confident in their partnership with Social Sparrow.
Successful candidates typically demonstrate:
- Experience managing multiple clients, customers, accounts, or projects simultaneously
- Strong written and verbal communication skills
- Excellent organization and follow-through
- Confidence navigating difficult client conversations
- Ability to prioritize competing responsibilities effectively
- A proactive approach to problem solving
- A commitment to delivering exceptional client experiences
- Ability to work independently while remaining accountable to a team
- Reliable internet connection and distraction-free work environment
- Availability during Social Sparrow's operating hours (Monday–Friday, 8am–5pm CST)
Additional Requirements
- Ability to travel for two mandatory company events each year (typically January and September).
- Travel expenses related to company events are covered by Social Sparrow.
- Ability to attend virtual team meetings and trainings as scheduled.
- Ability to maintain a professional remote work environment.
This position is NOT for:
- Someone building his/her own business
- Someone who has a lot going on already and doesn't have the time and focus to really dive in.
- Someone looking for a short-term role rather than a long-term career opportunity.
About the Company
The mission of Social Sparrow:We help driven chiropractors IMPACT their community via chiropractic care & holistic wellness. We come alongside our chiropractors and their staff to implement a strategy to dominate in their city so that more people can learn about the life-changing benefits of chiropractic care.
We believe that as our clients grow, we’re able to make an impact of our own in the lives of people suffering from pain. This goes hand-in-hand with the impact we’re able to make in the lives of our clients, as we free them to focus on what they do best, while creating freedom of time and building wealth for their family through their practice.
We work hard, but we LOVE harder.
Social Sparrow Cultural Pillars:
1. All Heart, All In
At Social Sparrow, we show up with our whole heart, all in. That means bringing positive energy, full focus, and genuine engagement to our work, our meetings, our clients, and our team.
We don't just punch a clock... We work with all our hearts because what we do matters.
We come in with the posture of giving more than we take… looking for ways to serve our teammates and our clients, not because we have to, but because that's who we are. If bringing this energy is a struggle, talk with leadership. We don't ignore it, fake it, or pretend it isn't there. We name it, and we work on it together. (Colossians 3:23)
2. People Before Tasks
Tasks get the job done, but people are what we're all about. We fight to put the person in front of us…client or teammate…ahead of what we need to get done. The work matters. People matter more. This shows up in small moments: the pause before firing off a sharp message, the call we take when a teammate needs us, the client we don't rush off the line because their day got hard. People before tasks is the difference between an agency and a team that happens to do great work for people we genuinely love.
3. Courageous Conversations
Courageous conversations are how a healthy team stays healthy. We don't gossip. We don't drop hints. We don't carry resentment around or vent sideways. When something's off—with a teammate, a client, a process, or ourselves—we go directly to the person and we say the thing. With love, with curiosity, and with the maturity to choose our attitude even when we're annoyed.
This works in both directions. We have the courage to confront when something needs addressing, and we have the courage to advocate for ourselves when we need help. If we're struggling, we ask. If we don't get what we need, we go to leadership. And when we see a teammate struggling in silence, we don't watch, we encourage them to use their voice too. A healthy team is made of people who own their space and speak up for what matters.
4. Win or Learn
We work hard, and we don't flinch. Diligence is the floor… careful, persistent effort, with our eyes up after the task is done asking, "What else needs to be done? How can I help my team? How can I make this better?" We take initiative. We solve problems. We don't wait to be managed.
And when something doesn't work… because at some point, something won't… we don't make it bigger than it is. We don't hide it, blame it on someone else, or move through life timidly because we're afraid of getting it wrong. We own it, we ask, "What can I learn from this?" and we move forward smarter than we were the day before. We never lose. We win, or we learn.
5. Better Together
Nobody on this team has all the answers, and nobody is supposed to. Every person here brings something different - a strength, a perspective, an experience… and the magic happens when we put those together. We listen to feedback with curiosity instead of defensiveness. We ask questions before we assume. We share what we know and we ask for what we don't. We lift each other up, and we lean on each other when the day gets hard.
This is what belonging looks like at Social Sparrow: every teammate is valued, supported, and seen. We don't compete with each other—we compound each other. Our diversity is our strength, our humility is our advantage. Better together isn't a slogan. It's the math of how we win.
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Employee Benefits
Paid Time Off (PTO)
Medical, Dental, and Vision Insurance Coverage
401(k) Retirement Savings Plan
Wellness Benefit
Sound Like a Good Fit?
Please apply here (Copy and paste link in browser):
https://forms.gle/gar91Yue9d1EbKT46
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have an active personal Facebook page?
Work Location: Remote
