Job Title: Accounts Receivable Specialist (Entry Level)
Location: Framingham, MA (Onsite)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Duration: 6+ Contract with Potential for Conversion
This is an entry level role. Looking for someone that is detail-oriented. Past AR experience is preferred. Ideal candidates come with Customer Service experience. Can be from a prior role in a Call Center, Restaurant, Hotel, etc position but is looking to grow into an Accounts Receivable role.Position Overview
Seeking detail-oriented and customer-focused professionals to join the Accounts Receivable team. This is an excellent opportunity for candidates looking to grow into an AR/Collections career. Previous customer service experience from call centers, hospitality, retail, restaurants, or similar environments is highly preferred. Prior Accounts Receivable experience is a plus but not required.
Key Responsibilities
- Manage collection activities for outstanding Accounts Receivable balances.
- Follow up with customers regularly to secure payment resolutions.
- Research and reconcile payment discrepancies and AR issues.
- Escalate complex issues to Team Leads when necessary.
- Resolve billing and payment concerns while maintaining positive customer relationships.
- Conduct account reconciliations and present findings to customers and internal stakeholders.
- Negotiate payment plans and settlements for past-due accounts.
- Host customer calls to resolve payment disputes and delinquent balances.
- Generate customer statements, reports, and account updates.
- Perform root cause analysis on billing and collection issues.
- Collaborate with Sales, Customer Service, Customer Setup, and Contract teams to drive resolutions.
- Meet departmental SLAs, goals, and collection targets.
Required Qualifications
- 0–2 years of experience in Accounts Receivable, Collections, Customer Service, or related field OR an Associate's/Bachelor's degree.
- Strong customer service and communication skills.
- Basic to intermediate Excel skills.
- Strong analytical and problem-solving abilities.
- Excellent organizational and time management skills.
- Ability to work independently and collaborate across departments.
- Proficiency with Client Office/O365.
Preferred Qualifications
- Experience with B2B Credit & Collections.
- Familiarity with ERP systems such as SAP or Oracle.
- Experience with collection tools such as GetPaid or WebCollect.
- Understanding of accounting principles, credit management, billing, and invoicing processes.
Ideal Candidate
- Detail-oriented and highly organized.
- Comfortable communicating with customers regarding past-due invoices.
- Customer-service mindset with strong relationship-building skills.
- Interested in developing a career in Accounts Receivable and Finance.
- Able to handle escalations professionally and drive issues to resolution.
Pay: $20.00 - $21.50 per hour
Work Location: In person
