Overview
We are a newer coffee shop, creative space, and community gathering place in Harlem. We are building something intentionally different: a neighborhood café rooted in great coffee, thoughtful hospitality, culture, art, literature, music, and connection.
As we continue to grow, we're looking for a Manager who can help us build the operational foundation that will allow us to grow.
This is not simply a "shift supervisor" position. We are looking for someone who can handle the day-to-day operation of the coffee shop to lead a growing team, maintain high standards, and become someone the owner can genuinely rely on.
Duties
- Supervise daily operations, including food preparation, beverage service, and customer interactions
- Manage staff scheduling, training, and development to ensure high performance and excellent customer service
- Oversee inventory control, ordering supplies, and maintaining optimal stock levels for food and beverages
- Operate POS systems for accurate cash handling and sales processing
- Ensure compliance with food safety regulations and maintain cleanliness standards across the cafe
- Handle customer inquiries, resolve complaints promptly, and foster a welcoming environment
- Monitor shift performance and coordinate with team members to ensure efficient service delivery
Experience
- Proven management experience in quick service and coffee shop environments
- Extensive background in food preparation, cooking, and food handling within hospitality or culinary industries
- Familiarity with POS systems like Square; experience with cash handling
- Demonstrated ability to supervise teams, train staff, and lead by example in a fast-paced setting
- Knowledge of inventory control, food safety management, and budget oversight including profit & loss analysis
- Prior experience in casual dining or fine dining establishments is advantageous
- Strong communication skills with the ability to interview candidates, conduct staff training sessions, and manage hospitality teams effectively
This role offers an exciting opportunity to lead a passionate team while delivering memorable experiences to our guests. We seek energetic leaders who are dedicated to excellence in food service management, team leadership, and customer satisfaction.
Pay: $22.00 - $25.00 per hour
Work Location: In person
