A well-established and growing service organization has partnered with Aspen Personnel Service to recruit an experienced HVAC Service Manager to lead a high-performing field service operation. The ideal candidate is a hands-on leader who brings drive, technical HVAC knowledge, and both sales and business acumen.
Duties & Responsibilities
This is a key leadership role responsible for overseeing service execution, technician performance, customer experience, safety and compliance, and overall operational results within an established commercial and residential HVAC service division.
- Oversee daily scheduling, dispatching, and workflow coordination for a field service team
- Optimize routing and job efficiency to maximize productivity and service quality
- Manage on-call coverage and emergency response processes
- Monitor job progress and operational performance through field service software
- Support and drive service department performance, including revenue growth and profitability
- Track and evaluate key operational and performance metrics
- Partner with leadership on budgeting, forecasting, and pricing strategy
- Support growth of service agreements and maintenance programs
- Recruit, develop, and retain skilled HVAC technicians
- Provide coaching, performance feedback, and ongoing development planning
- Lead regular team meetings and individual performance check-ins
- Support technical training and certification development
- Serve as escalation point for customer concerns and complex service issues
- Maintain strong service agreement performance and customer satisfaction levels
- Monitor feedback and implement service improvement efforts
- Support relationships with key commercial accounts
- Ensure compliance with safety standards and regulatory requirements
- Conduct safety meetings and field inspections
- Support fleet, tools, and inventory oversight
Skills & Experience
- 5+ years of HVAC field experience (residential and/or commercial) required
- 2+ years of supervisory or management experience in HVAC or field operations required
- EPA Section 608 Certification required
- Experience with field service management systems required
- Strong leadership, communication, and problem-solving skills required
- Ability to build a culture of positive accountability required
- Valid driver’s license with clean driving record required
- NATE Certification or equivalent technical credentials preferred
- Experience managing residential and commercial service operations preferred
- Background in service agreement / maintenance program development preferred
- Experience in performance-driven or incentive-based environments preferred
- Self-starter with the ability to quickly evaluate operations, identify opportunities, and execute with a high degree of independence
- Associate’s or Bachelor’s degree in Business, HVAC Technology, or other related field preferred
Compensation & Benefits
- Salary: $110,000–$130,000 (baseplus incentives)
- Vacation, holidays, and paid sick leave
- 401K with company match
- Fully paid health, vision, and dental insurance
- Paid company phone
- Great working environment
- Relocation package provided, if needed
- Travel per diem, as needed
This is a full-time Monday – Friday position with occasional after-hours availability for emergency or after-hours service needs.
#HP1
Pay: $110,000.00 - $130,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person
