Service Technician II will provide technical support, maintenance, and repair services for commercial and industrial laundry equipment at various customer locations. The role will work independently to complete complex repair and replacement of components of commercial laundry equipment with the support of the service team as needed. The position will be responsible for exemplary customer service, efficiency, and reliability to meet scheduling demands. Service Technician II must exhibit strong adherence to the company’s core values.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
-
Provide technical support, troubleshooting, repairs, and preventative maintenance as scheduled by the service manager to assigned location.
-
Complete accurate and detailed records of work completed.
-
Provide excellent customer service to include training on equipment operation, maintenance and rationale of repairs and service.
-
Collaborate with the Preventative Maintenance Technician and other technical staff onsite and inhouse to resolve complex issues and develop solutions to improve equipment performance and reliability.
-
Adhere to safety protocols and regulatory standards to maintain a safe working environment.
-
Identify opportunities for process improvements and recommend enhancements to maintenance procedures.
-
Strong working knowledge of mechanical, electrical, pneumatic, and hydraulic components and systems of commercial laundry equipment.
-
Ability to complete thorough written inspections of equipment and recommendations of required scope of work.
-
Working knowledge of utility systems within commercial laundries.
-
Knowledge of reading and interpreting electrical, mechanical and layout blueprints.
-
Strong interpersonal skills to interact with a diverse group of customers and vendors representing R.W. Martin Company in a positive manner.
-
Able to work under pressure with limited time, direction, and guidance to complete work in a timely and accurate manner.
-
Adherence to safety protocols and attention to detail ensures a secure work environment and compliance with industry regulations to include lock out tag out procedures.
-
Ensure adherence to all Company Policies and Processes.
There are no supervisory responsibilities with this role.
Commercial laundry/shop environment with regular exposure to industrial machinery, possible noise, and respiratory pollutants. Wear PPE as required: uniforms, safety eye wear, masks, gloves, respirators, work boots, hard/bump hats, fall protection and ear protection demonstrating overall compliance with OSHA guidelines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to physically bend, stretch, kneel, and squat to perform repairs and inspections. Demonstrate visual acuity to inspect products and manual dexterity to perform repairs. Must be able to lift and carry 50 pounds in the form of boxes of supplies or product components.
Ability to operate a motor vehicle is required.
Must be able and willing to travel away from home overnight 75% of the time.
Must possess a valid motor vehicle operator’s license and maintain to the Company’s sole satisfaction an insurable motor vehicle operating status.
-
Requires knowledge ordinarily acquired from a high school diploma and a minimum of 5 years related field experience in an industrial environment.
-
Experience with computerized maintenance management systems (CMMS)
-
OSHA 10 completion required.
R.W. Martin & Sons, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
R.W. Martin Company's vision is to be the partner our customers rely on. We achieve this by staying true to our mission of providing full service, engineered equipment, parts, and service solutions with integrity and resources from all major manufacturers.
