Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.
The Clinical Training Specialist is responsible for leading telehealth-based patient- and caregiver-facing training on the IpsiHand device, ensuring safe and effective device use at IpsiHand onboarding. This role is primarily device-training focused.
What You'll Do
- Lead device training sessions with customers — including patients and caregivers— to ensure proper use of and adherence to the IpsiHand device protocol.
- Perform skilled follow-up visits to assess patient progress, troubleshoot device use, and provide clinical support as needed.
- Collaborate with Neurolutions/Kandu Medical Services clinical teams to refine and optimize training protocols based on real-world data and patient feedback.
- Maintain detailed, timely, and accurate documentation of all patient interactions, including device training sessions and follow-up assessments, in the Practice's Electronic Medical Record.
- Escalate clinical concerns, adverse events, or device issues to the supervising physician or clinical team promptly.
What You'll Bring
- Experience training patients, caregivers, and/or healthcare professionals on clinical interventions or medical devices.
- Comfort communicating complex medical/technical information clearly to patients and caregivers.
- Strong organizational skills with close attention to detail and compliance with clinical documentation standards.
- Excellent verbal and written communication skills.
- Ability to work independently while collaborating effectively within a cross-functional team.
- Familiarity and independence working across technology platforms.
- Proficiency with Telehealth Platforms — familiarity with HIPAA-compliant video conferencing tools (e.g., Zoom for Healthcare, etc.).
- Electronic Medical Records (EMR) Competency — ability to document visits and assessments accurately and on time in an EMR system.
- Strong Internet & Home Office Setup — reliable internet connection, a professional workspace, and the ability to troubleshoot basic tech issues.
- Comfort with Digital Communication — experience using email, patient portals, and teleconferencing tools effectively.
- Serve as a curious, engaged team member who is a strong cultural fit for the organization.
Preferred Qualifications:
- Prior experience in medical device training or implementation within a clinical setting.
- Background in neurological rehabilitation or stroke recovery is strongly preferred.
- Additional certifications such as Certified Stroke Rehabilitation Specialist (CSRS) or Certified Brain Injury Specialist (CBIS) is a plus.
What We Offer (FOR FTE Only):
- Competitive Compensation ($75.00 per visit)
Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.
Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
